Technical Services Specialist

Technical Services Specialist page is loaded## Technical Services Specialist remote type:
Hybrid locations:
7-9 Spencer Roadtime type:
Full time posted on:
Posted 30+ Days Agojob requisition :
R1069105

Where there is light, there is life. This philosophy is at the heart of what we do, linking natural resources with human needs. As "daylight engineers," we are committed to achieving our goal of constantly giving the world new possibilities of bringing daylight and fresh air into the homes and lives of people.  Our culture reflects our values and way of working and we strive to let them shine through everything we do.

Whether pursuing a career in sales, marketing, distribution, manufacturing or support operations, we believe in working as a unified team to bring light to life.## As a Technical Services Specialist you will be part of a team providing expert technical support and guidance throughout a project lifecycle – from specification and procurement to installation, testing and commissioning. This role ensures that products sold across GB&I are technically sound and suitable for their application, ensuring satisfaction of our customers enable repeat business.

VELUX Commercial (VC) is a new division in the VELUX Group, established in 2019 and comprises the former JET, Vitral, VELUX Modular Skylights and COXDOME organisations. Today, VELUX Commercial operates as one company with more than 1100 people in 13 countries and offers to support building professionals throughout the entire process from specification to delivery and maintenance of daylight and ventilation solutions for industrial, commercial, and public buildings.

We are a fast-growing division with an informal tone, entrepreneurial spirit, and a short route from idea to execution. This position is an excellent opportunity for anyone wanting to join a company with plenty of room to make a real impact and to grow personally and professionally.
** Your challenges
** In this role, you will join our VELUX Commercial Technical team in GB&I, which is dedicated to putting the needs of our customers first. Our team is characterised by a growth mindset, informal tone, and open-door culture. As a team, we offer as well as accept help and feedback and make sure we have fun together. As Technical Services Specialist, you will be responsible for creating opportunities for the use of VELUX Commercial product in design solutions and promoting the essential use of daylight and fresh air to support healthy indoor environments.
** What You Will be Doing:
*** Support designers and specifiers in understanding the relevance and application of daylight and fresh air to create healthy indoor environments.
* Produce architectural drawings and visuals using appropriate CAD software.
* Create design solutions for presentation back to designers/specifiers and customers.
* Provide technical expertise and support to internal teams, external partners, and customers, addressing technical enquiries, troubleshooting issues, and delivering comprehensive solutions.
* Create effective Daylight Visualizations
* Assist in raising VC full product portfolio awareness by conducting training sessions for internal teams and external partners on product usage and best practices.
* Enhance, implement and maintain our technical knowledgebase aligning with our overall product strategy and business goals.
* Develop technical documentation and training materials to effectively communicate product features and benefits to customers and internal stakeholders.
* Maintain up-to-date knowledge of relevant codes, regulations, and certifications related to our products, ensuring compliance and supporting product certifications.
* Monitor market potential and identify technical opportunities to support growth objectives.
* Carry out any other tasks as may be reasonably requested in relation to your role.### ### ###
** Essential Criteria
*** Education to ‘GCSE’ level (or equivalent) standard or higher
* HND/HNC (or equivalent) in building studies or engineering –
** architectural technology bias preferred
*** Training in Autodesk AutoCAD software
* At least three full years’ experience in a similar design office…