Customer Service Representative

Primary

Purpose:

The basic function of this position is to provide customer service for Kinder Morgan's customers, which includes but is not limited to: order processing, scheduling, bill of lading preparation, management of inventory levels. The incumbent interfaces extensively with terminal operations personnel, co-workers, customers, and regulatory personnel as required.

• Interact with all customers which include maintaining all customer paperwork.
• Provide general and account information in regards to customer inquiries.
• Interact with customers and surveyors, regarding orders and product movements.
• Accurately update/maintain the Galahad system. Input and confirm inbound/outbound movements, identify variances (gains and losses), run reports, a lot of data entry - mainly numbers.
• Complete month-end-close to provide timely information to accounting for billing, and to customer for their month-end-close.
• Respond to requests for product throughput analysis from various departments and customers.
• Review daily customer truck rack activity data and distribute customer reports daily. Calculate daily customer inventories, responds to customer inquiries and requests.
• Generate bills-of-lading for truck activity.
• Operate scales weighing OTR trucks in and out utilizing AS400 system as well as Galahad system
• Provide general office duties; such as typing, filing, faxing, mail sorting.
• Ensure that all reports, records, and documentation is kept orderly and current.
• Perform job in accordance with company policies and procedures. .
• Other duties as assigned.