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Parts Specialist

Job in Blytheville, Mississippi County, Arkansas, 72317, USA
Listing for: Heavy Machines Inc
Full Time position
Listed on 2026-01-12
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below

Job Details

Job Location: Heavy Machines Remote Memphis Blythville - Blytheville, AR

Position Type: Full Time

Education Level: High School

Travel Percentage: Up to 50%

Job Shift: Day

Job Category: General Business

Description
  • Answer parts telephone calls and wait on walk in customers promptly and courteously
  • Assist customers by researching parts from the manufactures parts manual
  • Prepare parts quotes
  • Enter orders in the computer
  • Coordinate setting up new customers in the computer
  • Ensure customer service by suggested sales to meet the total customer needs
  • Assist mechanics with parts diagrams and identifying parts accurately
  • Post parts to work orders from the parts warehouse and service techs
  • Support the mechanics by processing orders in a timely manner
  • Physically pull parts for customers and assist in putting away stock
  • Understand the computer parts system and how parts are affected by various transactions
  • Ensure orders are processed with current pricing, cost and freight
  • Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
  • Ensure customer part requirements are on order if not in stock
  • Other duties as assigned.
Qualifications
  • Must have a basic knowledge of all equipment sold by Heavy Machines
  • Must be able to use all reference manuals
  • Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
  • Excellent customer service skills to include conflict resolution is required
  • Strong computer skills
  • Must be a Team Player
  • Able to assist with special projects as directed by Customer Service Manager
  • High school diploma or GED equivalent
  • Minimum of 2 years experience working in a parts and/or service background
  • Preference given to candidates with a heavy truck parts and service background
  • Forklift experience

    Valid Drivers License is a plus
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