Billing Analyst

The Billing Analyst reports to the Senior Manager, Billing Finance and is responsible for managing the end-to-end billing process for an assigned customer portfolio. This role ensures billing accuracy, prepares and distributes invoices, performs account reconciliations, analyzes billing activity and accounts receivable transactions, and serves as a key point of contact for customer billing inquiries.

The ideal candidate is detail-oriented, customer-focused, and capable of working collaboratively across multiple departments to support accurate and timely revenue recognition and billing operations.

• Manage the billing cycle for an assigned customer portfolio, ensuring accuracy and timeliness.
• Prepare, review, and distribute standard and customized customer invoices.
• Perform customer account reconciliations, including invoicing, accounts receivable activity, credits, and special transactions.
• Research and resolve billing discrepancies and customer inquiries within established service-level expectations.
• Monitor billing data integrity and support system maintenance activities.
• Collaborate with Sales, Operations, Finance, and other departments to ensure billing accuracy and adherence to company policies.
• Review customer setup requests, pricing changes, contract terms, and other billing-related updates for compliance with company standards.
• Generate and analyze recurring and ad hoc reports to support management decision-making.
• Prepare and present billing, credit, and accounts receivable analyses.
  
  Maintain accurate customer documentation and billing records.
• Support departmental initiatives, process improvements, and special projects.
• Assist with monthly invoice printing, sorting, and distribution activities in office, once a month.
• Support JD Edwards (JDE) data maintenance and billing-related system processes.

• Minimum of three years of progressive experience in a business, finance, accounting, or billing environment.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
• Strong analytical, organizational, and problem-solving skills.
• Excellent attention to detail and accuracy.

• Experience in billing, revenue accounting, accounts receivable, or a related financial operations role.
• JD Edwards (JDE) experience.
• Knowledge of customer billing processes and electronic billing systems.
• Experience working with large datasets, databases, or SQL.
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Effective time management and organizational skills.
• Strong analytical and critical-thinking abilities.
  
  High level of integrity, professionalism, and confidentiality.
• Ability to collaborate effectively with employees and leaders across all levels of the organization.

This position operates in a professional office environment and routinely uses standard office equipment, including computers, telephones, printers, and copiers.

This is a hybrid position requiring regular in-office attendance, currently a minimum of two days per week, based on departmental scheduling requirements.

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may be modified at any time to meet business needs.

Garda World is an Equal Opportunity Employer and maintains a drug-free workplace. Employment is contingent upon successful completion of applicable pre-employment screenings, which includes a background investigation, drug testing, and other assessments as required.