Client Service & Operations Manager

Compensation: $85-100k salary + 10% performance bonus

Benefits: Matching 401(k), Health Insurance

The Client Service & Operations Manager is a client-facing, detail-driven, and mission-critical role at Firm Foundation Family Wealth. We are adding this new role as we continue to grow. It sits at the center of the firm owning client service execution, advisor support, and operational excellence.

This is not a back-office administrative role. You will collaborate across advisors, clients, our custodian, and outside professionals by anticipating needs, closing loops, and ensuring nothing falls through the cracks.

Firm Foundation Family Wealth is a boutique firm serving successful families who are entrepreneurs, executives, and athletes through financial planning. We help them grow wealth and minimize taxes so they can create a higher impact within their family and philanthropic endeavors. Because of the depth of our work, each advisor serves significantly fewer households than industry norms, allowing for a truly proactive and high-touch client experience.

This role is ideal for someone who thrives in an entrepreneurial RIA environment, enjoys variety, and takes pride in running a professional, client-first operation.

• Serve as the primary point of contact for clients, delivering a polished, proactive, and high-touch service experience
• Manage account openings, ACATs, money movement, and related documentation with accuracy and follow-through
• Coordinate insurance applications and underwriting processes, including life, disability, and long-term care insurance
• Track client requests, anticipate next steps, and proactively close all open items
• Coordinate scheduling, meetings, and follow-ups to ensure seamless client interactions
• Prepare and distribute client communications, reports, and account updates
• Communicate professionally with clients via phone and email, representing the firm with discretion and care
• Prepare meeting agendas, materials, and post‑meeting action items
• Manage tasks and workflows to keep advisors focused on high‑value client work
• Support planning initiatives, special projects, and operational improvements
• Coordinate internal meetings and external meetings with clients and professional partners
• Maintain organized, up‑to‑date client files and documentation
• Utilize Wealthbox CRM to manage tasks, calendars, workflows, and internal systems
• Work directly with Fidelity, investment platforms, and insurance carriers as part of advisor and client support

• Support day‑to‑day office operations and internal coordination
• Build, document, and continuously refine workflows and best practices as the firm scales
• Identify inefficiencies and help implement improvements to client service and operations
• Maintain accurate, audit‑ready client records in accordance with RIA regulatory requirements
• Assist with gathering compliance materials and supporting periodic reviews
• Submit monthly and quarterly compliance reports
• Help ensure internal processes remain orderly, compliant, and well‑documented

• Exceptionally organized with strong attention to detail
• Proactive, reliable, and comfortable taking ownership of outcomes
• Calm under pressure and able to juggle multiple priorities
• A natural loop‑closer who follows things through to completion
• Polished, professional communicator—written and verbal
• Client‑focused with a high degree of discretion and professionalism
• Comfortable working in a small, growing RIA where roles evolve
• Takes pride in doing things the right way even when no one is watching

• Bachelor’s degree in finance or related field preferred, or equivalent experience in financial services
• 5+ years of experience in client service and/or operations roles within an RIA or financial services firm
• Hands‑on experience working with custodians, account documentation, and client workflows
• Strong proficiency with RIA tech stacks and preferences in:
• Microsoft Office Suite
• Wealthbox CRM
• Fidelity Wealthscape
• Orion
• eMoney
• Dropbox
• Ability to prioritize effectively and execute in a fast‑paced, high‑touch environment

• Clients experience faster response times and fewer follow‑ups
• Advisors are better leveraged and more focused on planning and relationship‑building
• Workflows are clearly documented, refined, and scalable
• The firm operates with greater consistency, clarity, and confidence

Firm Foundation Family Wealth is an equal opportunity employer.

Mid‑Senior level

Full‑time

Investment Management