Regional Administrator

Regional Administrator - Registry

Nurse Registry

VP of Client Success

Full-time/Exempt

Care Givers of America (CGA) connects clients and families with referred in-home caregivers who support comfort, safety, and well-being in familiar surroundings. Clients may seek short-term or long-term assistance while recovering from surgery, living with disabilities, managing chronic conditions, or addressing changing daily needs. Our administrative team supports clients and caregivers through Compassionate Expertise—a commitment to responsive service, meaningful relationships, and operational excellence.

The Regional Administrator oversees the administrative and day-to-day operations of multiple Nurse Registry locations within an assigned region. This leader promotes consist client experience, client retention, caregiver registration and credential compliance, efficient referral coordination, and sustainable regional growth. The Regional Administrator supports local teams, implements consistent policies and best practices, resolves escalated concerns, and maintains effective communication among leadership, administrative personnel, and registered professionals.

The position is accountable for maintaining registry operations in accordance with applicable Agency for Health Care Administration (AHCA) requirements and federal, state, and local laws. The role supervises company administrative employees and coordinates registry referral functions while preserving the independent-contractor relationship of referred caregivers and the limits of the nurse registry model.

• Plan, organize, direct, and manage daily administrative operations across assigned locations, ensuring consistent processes, service standards, and accountability.
• Serve as a liaison among governing body, professional personnel, and administrative staff; communicate regional priorities, operational concerns, and resource needs.
• Establish, implement, and maintain policies and procedures for registry administrative functions in collaboration with leadership, HR, and compliance personnel.
• Lead Care Coordination Specialists and other assigned administrative employees through clear expectations, coaching, mentoring, feedback, and corrective action in partnership with HR.
• Recruit, hire, develop, and terminate company administrative personnel as needed with HR guidance; ensure appropriate orientation and ongoing employee education.
• Foster positive morale, teamwork, accountability, and continuous improvement across locations.
• Participate in monthly leadership meetings and lead regular regional and local team meetings to review priorities, open cases, referral coverage, and operational concerns.
• Ensure offices have appropriate supplies, equipment, and resources; promote accurate, timely, and efficient documentation in Matrix and other approved systems.

• Oversee the client experience from initial inquiry through ongoing referral coordination, building productive relationships with clients, families, caregivers, and referral partners.
• Explain registry services to clients and caregivers as deemed by escalation processes.
• Use Matrix and Care Funnels to track prospects, follow-up activity, conversions, and active cases.
• Conduct client calls as appropriate to explain services, complete start of care details, gather feedback, and address client concerns.
• Resolve management-level service concerns promptly, document follow-up, and address avoidable service interruptions and premature discharges.
• Coordinate appropriate client engagement, including birthdays, condolences, and other significant life…