Account Support Analyst

Are you ready to use your billing and contract skills to help drive business success?

Do you have a knack for solving problems and making sure customers are satisfied?

Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

You can learn more about Lexis Nexis Risk at the link below,

A lean team of super‑smart, super‑hard working, local and Hybrid colleagues who collaborate closely to produce a valuable service.

The Account Support Analyst supports the organization in achieving revenue goals, ensuring customer satisfaction, accurate billing, process improvement, product setup, user access, and meeting customer invoicing requirements. You will apply your business acumen, multitasking abilities, and effective communication skills across various departments within our company. Flexibility is required to accommodate overtime, including some weekends to meet end‑of‑month billing deadlines.

Hybrid candidates must be located in either Alpharetta, GA or Boca Raton, FL.

• Interpreting contracts within projects to provide setup and billing support for all Risk products we provide.
• Identifying, coordinating, and implementing process and system improvements in contract setup simplification, workflow, billing/invoicing, and general back‑office support.
• Working closely in a team environment building an effective working relationship with the sales teams and internal processing teams such as MBS Accounting, Customer Accounting, Back Office, IADP, Support, Pricing, and Product.
• Investigating and improving customer satisfaction, addressing issues such as customer billing and invoices, order processing, and account and user provisioning policies.
• Compiling data, verifying pricing, and computing fees and charges contracts for billing purposes.
• Implementing all Fulfillment related requests in outlined workflow & processes.
• Ensuring accurate completion of all received projects/requests while maintaining turnaround time to meet business requirements and required accuracy rates, ensuring needs are fulfilled.
• Troubleshooting any billing/invoicing/account set up related inquiries.

• Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint, and any other related accounting software.
• Customer service, organizational proficiency, adept problem‑solving, meticulous attention to detail, strong interpersonal skills, and excellent communication abilities are essential.
• Excellent verbal and written communication skills with the ability to convey complex information clearly.
• Well‑developed proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Previous billing experience.
• Strong math and analytical skills.
• Ability to interpret contracts and extract billing‑relevant data.
• Experience working with internal systems and cross‑functional teams (sales, onboarding, product).
• Possess general knowledge/ability to quickly learn the contract and pricing processes in our back‑office systems. Preferred prior experience with RISK products.
• Bilingual candidates preferred.
• High School diploma required.
• Maintain required accuracy rates to ensure fulfilling needs.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits:
  
  Comprehensive, multi‑carrier program for medical, dental and vision benefits.
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.
• Wellbeing:
  Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time‑off Programs.
• Short‑and‑Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and…