Business Analyst​/Scrum Master

Position: Business Analyst / Scrum Master
Description Kforce has a client in Boca Raton, AZ that is seeking a Business Analyst/Scrum Master.

Key Responsibilities:

* Own and manage the product backlog, translating business objectives into prioritized epics, user stories, acceptance criteria, and work items
* Partner with business and technical stakeholders to define product vision, roadmap priorities, and delivery goals
* Facilitate backlog grooming, sprint planning, sprint reviews, retrospectives, and daily standups
* Ensure development teams remain aligned with business priorities and expected outcomes
* Lead discovery workshops and stakeholder interviews to gather, document, and validate business and technical requirements
* Analyze current-state processes and define future-state solutions that improve customer and operational outcomes
* Develop detailed requirements documentation, business process flows, use cases, and functional specifications
* Create and maintain customer, employee, and agent journey maps to identify opportunities for improvement and automation
* Partner with stakeholders to define and optimize end-to-end customer experiences
* Utilize tools such as Figma, Miro, or similar platforms to visualize workflows, experiences, and solution concepts
* Support AI-driven initiatives by developing intent maps, conversation flows, business rules, and supporting documentation
* Collaborate with technical teams and vendors implementing conversational AI, virtual assistants, and automation solutions
* Help define success metrics and business outcomes for AI-enabled customer experiences
* Manage project timelines, deliverables, risks, dependencies, and stakeholder communications across multiple initiatives
* Monitor progress and proactively identify and resolve project roadblocks
* Ensure alignment across business leaders, technology teams, and third-party vendors Requirements
* 5+ years of experience in Business Analysis, Program Management, or a hybrid Business Analyst/Project Manager/Product Owner/Scrum Master role
* Proven experience gathering requirements and creating process flows, journey maps, user stories, and business documentation
* Hands-on experience with Agile/Scrum methodologies, backlog refinement, and team facilitation
* Strong stakeholder management and meeting facilitation skills
* Experience coordinating complex initiatives across cross-functional teams
* Exceptional written and verbal communication skills with the ability to engage both technical and non-technical audiences
* Highly organized, detail-oriented, and deadline-driven
* Strong analytical and data-driven decision-making capabilities
* Very strong Familiarity with Microsoft Office Suite - Excel, Email, PowerPoint, Co-pilot, etc.

Preferred Qualifications:

* Agile or Scrum certifications (e.g., CSM, PSM, CSPO) are a plus
* Experience with conversational AI platforms, virtual agents, intent design, or related AI technologies
* Familiarity with customer experience (CX) transformation initiatives and workflow automation
* Experience using Jira, Confluence and other project management tools
* Experience using Figma, Miro or any other visualization tools

Job Type Contract Compensation
50 - $60