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PO Global Plasma

Job in Boca Raton, Palm Beach County, Florida, 33481, USA
Listing for: Southwest Georgia Farm Credit
Full Time position Listed on 2026-11-13
Job specializations:
Salary/Wage Range or Industry Benchmark: 150000 - 190000 USD Yearly USD 150000.00 190000.00 YEAR

Job Description & How to Apply Below

The Product Owner, Global Plasma Payments is accountable for the strategy, roadmap, and delivery of CSL Plasma's global donor payment platforms, including the Plasma US Payments (PUP) platform and European payment systems. This role drives the vision for how CSL Plasma compensates donors across markets, ensuring payment experiences are fast, accurate, secure, personalized, and compliant with regional financial regulations.

The Product Owner partners with engineering teams, business stakeholders, finance, compliance, and external payment processors to define requirements, prioritize the product backlog, and oversee end-to-end delivery of payment capabilities. This role requires a blend of payments domain expertise, product management discipline, and the ability to navigate complex regulatory environments across multiple geographies.

The donor compensation model is a strategic differentiator for CSL Plasma, not a commodity capability. Dynamic capacity-based pricing and personalized donor compensation are core reasons the platform is built rather than bought. The role owns the product decisions that deliver on that differentiation.

The role is measured on outcomes, not activities. Donor retention lift, cost per payout, payment error rate, time to first payment, and dispute rate are the metrics the role owns, instruments, and improves over time.

This position reports to:
Director, Digital Products & Development Reporting to this position: PUP Development Lead, PUP Senior Developer, and Business Analyst / Scrum Master (Payments)

Principal Accountabilities
  • 1. Product Vision & Strategy Define and own the product vision, strategy, and roadmap for CSL Plasma's global payment platforms across the US and European markets. Align the payments product roadmap with business objectives, donor experience goals, regulatory requirements, and the broader Plasma digital strategy. Benchmark against industry payment trends and emerging technologies (real-time payments, digital wallets, open banking) to inform product direction.

    Shape the roadmap around AI-enabled payment intelligence where the evidence supports it, including fraud detection, transaction risk scoring, personalization of payout timing and communications, and price optimization within regulatory guardrails. Treat AI as one option among several rather than the answer to every problem. Define target outcomes for each roadmap horizon (donor retention, cost per payout, payment error rate, time to first payment, dispute rate) and instrument them, so the roadmap is measured on movement in those numbers rather than on delivery of features.
  • 2. Backlog Management & Agile Delivery Own and prioritize the product backlog; author clear, detailed user stories, acceptance criteria, and functional specifications for payment features. Partner with engineering leads and Scrum teams to plan sprints, review deliverables, and drive iterative releases across US and EU payment platforms. Make real-time prioritization decisions that balance business value, technical feasibility, regulatory deadlines, and donor impact.

    Write stories with an explicit hypothesis and success measure, not only acceptance criteria. Run structured test-and-learn cycles for material product decisions. Maintain a continuous discovery cadence with donors and center operations, so the backlog stays anchored in evidence rather than stakeholder assumption. Regular donor interviews, usability sessions, and support-signal reviews are part of the role's rhythm.
  • 3. Stakeholder Engagement Serve as the primary point of contact for payment-related business stakeholders including Finance, Operations, Compliance, and Donor Experience teams. Translate complex business and regulatory requirements into structured product requirements that engineering teams can execute. Communicate roadmap progress, decisions, and trade-offs to senior leadership and cross-functional partners. Treat donors as a first-class stakeholder alongside internal partners. Own the mechanisms (interviews, surveys, usability testing, in-product feedback) by which donor evidence enters the product decision process.
  • 4. Compliance, Risk & Security Ensure all payment solutions comply with PCI DSS, regional financial regulations (ACH, SEPA, GDPR), and CSL internal financial controls. Partner with Legal, Compliance, and Cybersecurity teams on data privacy obligations. Treat payment fraud and risk detection as product capabilities, shaped by transaction anomaly detection, velocity…
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