Customer Success Specialist

We are united in our mission to make a positive impact on healthcare. Join Us! - South Florida Business Journal, Best Places to Work 2024 - Inc. 5000 Fastest-Growing Private Companies in America 2024 - 2024 Black Book Awards, ranked #1 EHR in 11 Specialties - 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold) - 2024 Stevie American Business Award (Silver), New Product and Service:
Health Technology Solution (Klara)

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started!

Mod Med's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

Mod Med is hiring a driven Customer Success Specialist to join our positive, passionate, and high-performing Customer Success team focused on serving as the primary contact between our clients and internal stakeholders, and is a key member of our Customer Success organization. This is an exciting opportunity to act as the post-sale consultative partner and trusted advisor to our clients, and is responsible for the ownership and handling of our Account Management escalation queue in Salesforce CRM within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

• Manages and owns customer needs that come through the Account Management escalation queue in Salesforce.
• Maintain an understanding of the client industry, MMI suite of products, and role in the market.
• Work collaboratively with other teams and departments across the organization to improve processes and mitigate customer risk.
• Identify and facilitate upsell opportunities with customers as appropriate.
• Serve as an escalation point for issues that impact the customer’s success.
• Advocate customer needs/issues cross-departmentally.
• Maintain regular communication (written and verbal) with customer escalations that you are owning.
• Monitor and record all client communication in Salesforce.
• Suggest practical services offered by MMI to create a more efficient and autonomous office flow.
• Work towards the goal of owning your own small book of business.

• Bachelor’s Degree, preferred.
• 1-2 years of relevant experience or equivalent combination of experience and education.
• Excellent communication and interpersonal skills.

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