Client Retention Specialist

Posted Monday, December 22, 2025 at 5:00 AM

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for both sales and client relations. Ultimately, a top-class retention specialist can improve sales by creating lasting bonds with customers.

• Communicating with customers, Account Executives (AEs), and senior leadership.
• Analyzing customer behavior.
• Gathering information about customer contracts and complaints.
• Developing aggressive retention strategies based on customer feedback and operational stability.
• Negotiating with customers to renew contracts and retain business.
• Writing and presenting customer reports based on data analysis.
• Building positive relationships with customers and business associates.

• Bachelor's degree in sales, communication, client relations or related field.
• 3+ years' experience in a similar role.
• Strong conflict resolution skills.
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.