Member Experience Specialist

Job Details:

Job Location:

7339 Boca Raton Twn Ctr
- Boca Raton, FL 33431, Position Type:
Part Time,

As a Member Experience Specialist at You Fit Gyms, you are dedicated to delivering exceptional customer service and ensuring every member and guest has a top-tier experience. You create a welcoming environment by engaging with members, addressing their needs, and providing support throughout their fitness journey. While your primary focus is on customer service, you will also play a role in promoting memberships and other offerings to enhance the member experience.

Your ability to build connections and maintain a positive atmosphere makes you an essential part of the You Fit team.

• Must be at least 18 years of age.
• Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored.
• Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
• Strong customer service skills with the ability to engage positively with members, guests, and prospects.
• Ability to follow cleaning procedures and use approved cleaning products safely and effectively.
• Basic knowledge of facility maintenance, including minor repairs and supply management.
• Ability to multitask and remain organized in a fast-paced environment.
• Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures.
• Ability to enforce gym policies professionally and resolve member concerns effectively.
• Basic computer skills for processing check‑ins, updating accounts, and managing member interactions.
• Ability to maintain gym cleanliness and follow required cleaning checklists.
• Team-oriented mindset with a proactive approach to problem‑solving and service excellence.

• Deliver Outstanding Member Service
  - Create a welcoming environment and consistently apply the 10/5 Rule: acknowledge members at 10 feet and greet them at 5 feet.
• Monitor Gym Access –Ensuremembershaveactiveaccounts,follow
  
  YouFitpoliciesregardingcheck-insandaccess,andaddressanymemberalertsastheycheck-in.
• Handle Memberaccounts
  - Assistwithaccount-related questions,updates,andissuesbothinpersonandoverthephone.
• Answer and Direct Calls –Manageincomingphonecalls,provideaccurateinformation,androuteinquiriestotheappropriatepersonordepartmentwhennecessary.
• Assist with Membership & Personal Training Retention –Engagewithmemberswhoinquireaboutcancelingandprovidesolutionstoretaintheirmembershiporservices.

• Perform Opening&Closing Duties –Followspecificprocedurestoopenorclosethegymandensurereadinessformembers.
• Process Payments&Manage Cash Drawer –HandletransactionsatthePOSsystemincludingretailpurchasesbeverages,past‑d|..
• Enforce Gym Policies & Maintain Standards – Ensure members adhere to gym policies, such as dress code, guest policies, and facility rules.
• Assist with Gym Cleanliness – Support the maintenance of a clean and organized facility by ensuring the completion of required cleaning checklists and upholding cleanliness standards throughout all areas of the gym.
• Report Safety, Facility, or Equipment Concerns – Identify and report any safety hazards, maintenance issues, or facility concerns to management.

• Maintain Cleanliness of All Gym Areas – Ensure restrooms, locker rooms, workout spaces, front desk areas, and common areas are consistently clean and sanitized.
• Clean&Sanitize Fitness Equipment – Wipe down and disinfect cardio machines, strength training equipment, and free weights to maintain a safe and hygienic workout environment.
• Empty Trash&Restock Supplies – Remove waste, replace trash liners, and restock restroom and gym supplies,…