Spa Concierge

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Full Time Agent Boca Raton, FL, US

Salary Range: $19.50 To $20.00 Hourly

The ideal candidate responsible for providing courteous and efficient guest service from point of arrival through check-in/out. Responsible for booking, changing, or canceling spa appointments accurately. Ensure member and guest satisfaction regarding all areas of spa services in accordance with the Boca Raton & Club standards. Supports a healthy and happy team environment, by being a team player. Delivering exceptional guest service in line with Forbes Five Star Standards.

Job duties include, although are not limited to:

• Maintain established resort and departmental policies, procedures, standards, and objectives.
• Adhere to Club Rules & Regulations.
• Maintain a cooperative and professional work relationship and team attitude with members, guests, and staff.
• Adhere to industry code of ethics; shall not enter gainful employment with a member or guest (i.e., do not solicit or conduct personal business with a member or guest as a private client).
• Deliver Forbes Five Star service standards and protocols as outlined within the Job Scope 100% of the time while scheduled.
• Adhere to all resort guidelines and policies including but not limited to proper entrance and exit of the spa through the Associate entrance.
• Accurately schedule all Spa reservations, changes, or cancellations in Spa Soft, confirm reservations and inform guest of Spa policies.
• Accurately process all billing and posting for spa and retail services; report any overages and shortages to supervisor.
• Accurately explain spa treatment menu and packages to guests
• Provide spa concierge services including, but not limited to (resort directions, F&B reservations, laundry requests, etc.)
• Possess knowledge at all times of Spa Operations and clearly communicate information to guests (hours of operation, cancellation policies, special promotions, and groups in house, treatment menu, etc.)
• Greet and welcome all incoming and outgoing members, guests and staff in accordance to Resort Standards
• Monitor locker rooms, lounges, pool area when necessary
• Maintain a neat and organized front desk by wiping counters, keeping area clutter free and drawers and cabinets organized.
• Maintain a clean, neat and organized lobby by straightening and picking up retail, handouts, flyers, etc.
• Properly open, maintain and close Spa according to standard operating procedures, complete daily checklists.
• Respond to all member and guest concerns in a prompt, professional, calm, and courteous manner. Respect guest confidentiality
• Sell spa retail products to guests and maintain retail display areas by wiping down counters.
• Possess knowledge at all times of Spa products available in retail shop.
• Use suggestive selling techniques in all situations.
• Assist with mail orders and special mailings.
• Assist in all areas of Spa operation.
• Maintain a co-operative team attitude with co-workers.
• Be aware of appearance, promptness, quality of work and attitudes with guests.
• Maintain a safe and clean work environment by recommending all engineering work orders and suggesting improvements of procedures, etc.
• Maintain service standards.
• Actively contribute to finding solutions for challenges
• Enhance professional growth and development through participation in educational programs, current literature, workshops and meetings.
• Participate in all training sessions and demonstrate willingness to learn spa treatments
• Attend meetings as required.
• Participate in training sessions as required.
• Know emergency procedures of treatment areas.
• Performs other related duties as…