Patient Access Scheduler, Center Hematology & Oncology

Position: Patient Access Scheduler, Center for Hematology & Oncology, FT, 8:30A-5P
The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members.

Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members. Degrees:

* High School,Cert,GED,Trn,Exper.

Additional Qualifications:

* For internal staff: A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.

* Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.

* Exceeds departmental KPIs.

* Maintains a positive attitude, is self motivated, and encourages others.

* Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.

* For external staff:

Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.

* Complete and pass the Patient Access training course.

* Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.

* Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.

* Desired:
Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines.

* Understanding of insurance contracts and scheduling guidelines/protocols, Microsoft Office products and knowledge of EMR applications, etc.

* Knowledge of medical terminology.

* Bilingual English, Spanish/Creole.

Minimum

Required Experience: