Patient Service Representative

Description

RAYUS now offers Daily Pay! Work today, get paid today!

RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will provide optimal patient-centered services supporting the imaging center front office, medical records and supports the technicians with patients through a rotation through front desk, medical records and technician assistant roles.

This role is a graduated role with those in training on all functions will serve at the PSR I level and those who have successfully mastered the rotation moving to a PSR II role at the discretion of the Market Leader. The key responsibility is to execute the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff.

This role is full-time, working 40 hours per week;
Monday-Friday, 11:00am-7:30pm.

Essential Duties and Responsibilities

• Serves as initial point of contact for patients and visitors, creating and providing positive legendary Patient Service Experience(s)
• Timely registration of patient(s) arrival by validating accurate demographic information and professional collection of out-of-pocket payments prior to services being rendered.
• Inform patients about delays and wait times; when necessary, follow up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
• Answering, investigating, and/or directing patient inquiries or complaints to the supervisor or obtaining and validating photo identifications and insurance cards, scanning relevant documents into patients' chart electronically and categorizing appropriately.
• Provides Consent, Financial, and HIPAA compliance related documents, must be able to thoroughly explained to the patient(s) if necessary.
• Proficient utilization and application of EHR software, hardware, and scrutinizing prescriptions and referrals for accuracy to ensure patients are receiving the appropriate and necessary exams.
• Effectively coordinate with interdepartmental professionals to ensure patient satisfaction as it relates to appointment scheduling and admission/encounter.
• Verifying and dispensing oral contrast and preparation instructions to patients who are scheduled for upcoming appointments.
• Participates in medical office emergency routine when Summons ambulance or EMS and/or assists other staff members as needed.
• Managing outgoing and incoming faxes through both electronic and manual fax.
• Maintaining appropriate levels of administrative office supplies, (i.e., RAYUS brochures, cards, sign-in sheets).
• Contacting referring Physician offices to verify information and/or request information that is still pending and necessary for the patient's exam.
• Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow.
• Proper use of phone and written etiquette when handling, and maintaining reception and patient waiting area(s) such as cleanliness, sanitation, literature organization and beverage supply.
• Alignment of company mission and embodiment of core values of adherence and compliance to company policies, procedures, operational objectives.
• Maintain strict confidentiality of PHI in adherence and compliance to HIPAA
• Other duties may be assigned

• Ensure quality assurance health records by verifying their completeness, accuracy and proper entry into computer systems.
• Serves as point of contact on Medical Records for patients and visitors, creating and providing positive legendary Patient Services Experiences.
• Retrieval and release of health information data/medical records in adherence and compliance with HIPAA and company policies and procedures.
• Interacts and works cooperatively with patients and team members of different diversities and ensures inclusion.
• Work as a liaison between the healthcare providers and offices in a timely manner.
• Proficient utilization and application of EHR software, hardware, and programs.
• Organize and prioritize tasks to meet deadlines while ensuring and maintaining efficient patient flow. Taking appropriate action when deemed with sound judgment.
• Clear and friendly patient education of diagnostic examinations and delivering instructions in adherence to company policy and procedures.
• Professionally holds Stat/Urgent cases pending communication from referring healthcare provider instructions after services have been rendered for patient.
• Proper use of phone and written etiquette when handling correspondence.
• Alignment of company mission and embodiment of core values of RAYUS.
• Adherence and compliance to company policies, procedures, operational objectives, and goals.
• Maintain strict confidentiality of PHI in adherence and…