Patient Billing Representative

We are seeking an experienced and customer-focused Patient Billing Customer Service Representative to support revenue cycle operations during and following a major Epic system transition. This role serves as a primary point of contact for patients, insurance carriers, vendors, and third-party partners regarding billing inquiries, account research, insurance updates, and payment-related questions.

The ideal candidate will have a strong understanding of healthcare revenue cycle processes, patient billing, insurance requirements, and Epic on the business office side. Success in this role requires exceptional communication skills, strong attention to detail, the ability to work independently with minimal supervision, and a commitment to delivering compassionate service to patients, including a large Medicare population.

• Serve as the primary point of contact for patient billing and account-related inquiries.

• Respond to billing questions received via phone, email, voicemail, fax, and written correspondence.

• Handle a high volume of inbound calls while providing outstanding customer service.

• Research patient accounts and resolve first-level billing disputes.

• Escalate and route complex issues to appropriate departments when necessary.

• Enter, verify, and update insurance information accurately and efficiently.

• Assist patients with understanding bills, insurance coverage, deductibles, Explanation of Benefits (EOBs), Medicare, and payment responsibilities.

• Respond to insurance carrier, vendor, and third-party inquiries regarding account status and billing matters.

• Support workflow cleanup initiatives and Epic transition-related activities.

• Maintain compliance with HIPAA and organizational policies when handling confidential patient and financial information.

• Collaborate with internal teams to ensure timely issue resolution and positive patient experiences.

• Meet productivity, quality, and response-time expectations while working independently.

• High school diploma or equivalent required.

• Minimum of 3 years of healthcare customer service experience focused on patient billing or revenue cycle operations.

• Minimum of 3 years of Epic experience, specifically within the business office, patient accounting, or revenue cycle environment.

• Strong understanding of healthcare billing processes, including:

• Patient billing

• Insurance verification

• Deductibles

• Explanation of Benefits (EOBs)

• Medicare

• Revenue cycle operations

• Experience researching accounts and resolving billing inquiries.

• Strong verbal and written communication skills with the ability to communicate clearly and compassionately.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong attention to detail and problem-solving skills.

• Ability to work independently with minimal supervision.

• Comfortable handling confidential patient and financial information.

• Experience supporting organizations through Epic implementations or system transitions.

• Experience working with patient financial services teams.

• Strong understanding of Medicare populations and community-based healthcare organizations.

• Previous experience handling complex billing disputes and insurance-related inquiries.

• Customer Service Excellence

• Accountability and Reliability

• Professionalism and Integrity

• Critical Thinking and Problem Solving

• Attention to Detail

• Effective Communication

• Time Management

• Adaptability and Initiative

• Independent Decision-Making

• Strong Attendance and Dependability

Candidates must reside in one of the following states:

Arizona, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, Minnesota, North Carolina, New Jersey, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

The ideal candidate is a dependable, hardworking, and compassionate professional who thrives in a fast-paced patient financial services environment. They can quickly absorb training, troubleshoot issues independently, maintain high productivity standards, and provide exceptional service while supporting patients through complex billing and insurance-related concerns. Their honesty, accountability, professionalism, and commitment to attendance make them a trusted member of the team.

This is a Contract position…