Housekeeping Manager

Description

This position manages the largest department in the hotel and thus the Housekeeping Manager needs to possess strong leadership skills for the planning, organizing and executing of the responsibilities of the department, as it effects the flow of the available guest rooms ready for sale in the hotel and guests' overall impression of cleanliness for the hotel.

WHAT YOU'LL DO:

OPERATIONS

• Establishes and maintains standard, policies and procedures for the housekeeping department.
• Plans work schedules according to forecast to ensure proper service and coverage.
• Schedules the cleaning for monthly, quarterly, and biannual cleaning of carpets, upholstery, draperies along with deep cleaning projects and window cleaning.
• Maintain and order inventory supplies and equipment.
• Monitor and control accurate lost and found program.
• Maintains, monitors and issues proper keys and equipment to authorized individuals ensuring compliances to key and equipment control.

STAFF MANAGEMENT

• Inspect assigned areas and guestrooms in order to provide feedback to management and team members on the cleanliness and maintenance of those areas with hotel cleanliness standards.
• As needed perform opening and/or closing house procedures preparing room assignments, special projects, keys, notification of VIPs and end of shift reports.
• Manage the performance and productivity of the entire housekeeping staff by consistently monitoring the performance of the team members on an ongoing basis. Compliment and recognize those that exceed standards. Correct deficiencies conditions, behavior and work practices documenting with the appropriate team member counseling form. Address team member complaints and resolve problems in a timely manner.
• Inspect guest rooms, guest areas and team member areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security.
• Review work assignments of team members and make adjustments as business needs.
• Monitor vacant rooms, check out rooms and stayovers, communicating throughout the day with Front Office and other departments to ensure total guest satisfaction.
• Properly handle all administrative work with regards to interviewing, hiring, performance appraisals and terminations of staff.
• Hold a pre-shift meeting with staff prior to reporting to stations.
• Be prepared for each daily activity and review any variations with management and staff.
• Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Manage the staff and handle team member situations.
• Ensure staff is properly groomed and uniformed at all times.
• Ensure work area cleanliness is maintained at all times.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Maintain close control and inventory of uniforms, supplies, and equipment.
• Prepare weekly schedules in accordance to guest needs and staff availability.
• Monitor and approve timesheets and payroll.
• Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
• Maintain a complete and accurate set of logs.
• Prepare and submit accident or injury reports when needed.
• Be a Team Player and encourage the teamwork attitude among staff.
• Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
• Carries out managerial responsibilities in accordance with Hotel policy and applicable laws.
• Plan, assign and direct work of team members.
• Promote open channels of communication between all hotel departments.

TRAINING

• Ensure all team members are safety conscious and trained in safe work practices.
• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all team members are properly…