HR Business Partner

Job Summary

The Employee Experience HR Business Partner is responsible for shaping and enhancing the overall employee journey across our sales organization. The role focuses on improving employee engagement, satisfaction, and retention by creating a positive, productive, and fulfilling workplace environment. Collaboration with HR, leadership, and sales leaders will drive strategies that promote strong company culture, work‑life balance, and continuous development for employees.

• Employee Engagement & Satisfaction
  • Design, implement, and manage programs that foster engagement and satisfaction.
  • Develop and execute employee feedback mechanisms (surveys, focus groups, etc.) to monitor the employee experience.
  • Analyze feedback data to identify improvement areas and create actionable solutions.
• Culture & Internal Communication
  • Champion organization values and culture, ensuring they are reflected in daily practices and communications.
  • Work with leadership to communicate company news, updates, and policies transparently.
  • Plan and manage internal events and activities that enhance team bonding and cultural alignment.
• Learning & Development
  • Collaborate with Learning & Development to provide tools and coaching needed for success.
  • Support the creation of career development pathways, training programs, and mentorship initiatives.
• Workplace Environment & Wellness
  • Promote a healthy and enjoyable work environment by listening to employee sentiment.
  • Ensure physical and digital work settings support productivity, innovation, and collaboration.
• Employee Recognition & Rewards
  • Develop and manage recognition programs that celebrate achievements and milestones.
  • Align compensation and rewards structure with company goals and employee satisfaction.
• Retention & Exit Processes
  • Identify strategies to reduce turnover and improve retention.
  • Oversee exit interviews and analyze data to understand departure reasons and improvement opportunities.

• Maintain compliance with all company policies and procedures.
• Maintain regular and punctual attendance.
• Perform other related duties as assigned.

This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Overnight travel will be required.

• Strong understanding of employee engagement strategies, HR practices, and company culture.
• Excellent communication and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Experience with employee feedback tools, HRIS systems, and project‑management software.
• In‑office role; must work on‑site at Freedom’s call‑center office regularly.
• Must be available for off‑site events during non‑traditional working hours as needed.

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field.
• Five years of experience in employee experience, HR, or organizational development. HRBP experience helpful.

• Enthusiastic, positive approach to workplace challenges and a relentless focus on employee experience.
• Empathy and active listening skills.
• Strong leadership and team‑building abilities.
• Problem‑solving mindset and creative approach to workplace challenges.
• Ability to build relationships and influence stakeholders across all levels.
• Independent work in a fast‑paced, ambiguous environment.
• Decisive decision‑making with professional business acumen.
• Maintain confidentiality and professionalism while building relationships with employees at all levels.

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age, disability, military status, genetic information, or any other basis protected by applicable laws.

Applicants and employees who are or become disabled must be able to perform the essential job functions with or without reasonable accommodation. Accommodations will be reviewed on a case‑by‑case basis.