IT Manager

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Responsible for managing the preventative maintenance of all IT‑related equipment, effectively identifying issues as they occur and taking the appropriate steps to solve them. The position requires providing technical assistance and support to all departments.

• Manage preventive maintenance of all IT‑related equipment, identify issues, and troubleshoot and resolve them promptly.
• Diagnose and fix a wide range of computer hardware and software problems, maintaining thorough knowledge of PC hardware and peripherals.
• Manage Telecom, including hands‑on expertise with patch panels, phone systems, cables and wiring, PBX, etc.
• Oversee servers with expert knowledge of Microsoft Server 2016/2019, Active Directory, Office 365, and Exchange.
• Administer networking protocols, proficient knowledge of TCP/IP, DNS, DHCP, FTP, SMTP, IMAP and related protocols.
• Utilize network hardware such as routers, switches, wireless access points and design both wired and wireless networks.
• Use equipment such as Dell/HP switches/routers, Sonic
  
  WALL firewalls, Meraki WiFi, Cisco UCS, Northstar Club Software, Microsoft Windows, and VMware virtualization suites.
• Perform remote and on‑site technical support.
• Maintain full knowledge of equipment maintenance and appropriate usage.
• Schedule and coordinate technology usage for planned activities, meetings, and events.
• Maintain inventory and complete requisitions for replacement parts and/or equipment.
• Review IT ticketing system continuously, identify and prioritize critical issues, and expedite resolution.
• Review status of assignments and follow‑up action with IT staff.
• Conduct ongoing training with new IT staff as needed.
• Promote a cooperative working environment, maximizing productivity and employee morale.
• Manage and enforce all IT departmental policies.
• Work with outside vendors efficiently and professionally.
• Monitor and maintain cleanliness and organization of work areas.
• Communicate with members, co‑workers, management, and the general public courteously and professionally.
• Adhere to all regulations, policies, work procedures, and instructions.
• Maintain a professional demeanor that reflects a positive image of The Polo Club.
• Perform other duties as assigned by the Director of Information Technology.

• Attention to detail, speed and accuracy in job functions.
• Prioritize and organize tasks efficiently.
• Clear thinker who remains calm and uses sound judgment to resolve problems.
• Strong interpersonal and customer service skills.
• Work cohesively with employees and management as part of a team.
• Minimal supervision needed.
• Maintain confidentiality of client information and club data.
• Thorough understanding of PC hardware and peripherals.
• Hands‑on Telecom experience (patch panels, phone systems, cables and wiring, PBX).
• Knowledge of Microsoft Server 2016/2019, Active Directory, Office 365, and Exchange 2019.
• Skilled in TCP/IP, DNS, DHCP, FTP, SMTP, IMAP and other Internet protocols.
• Excellent understanding of network hardware (routers, switches, wireless access points) and design of wired/wireless networks.
• Preferred experience with Dell/HP switches/routers, Sonic
  
  WALL firewalls, Meraki WiFi, Cisco UCS, Northstar Club Software, Microsoft Windows, and VMware virtualization suites.
• Strong verbal and written communication in English.
• Ability to follow verbal and written instructions in English.
• Ability to interact professionally and maintain effective working relationships with management, co‑workers, and members.
• Flexibility to work on‑call schedules, including nights and weekends, as business needs dictate.

Directly supervises seasonal IT and A/V staff when applicable and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including training, planning, assigning, and directing work.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s…