Software Product Trainer

Vitruvi Trainer and Support Specialist – By Ver Tek

Position Summary

The Vitruvi Trainer and Support Specialist is responsible for providing comprehensive training, technical support, and user assistance for the Vitruvi platform. This role ensures that internal teams and external partners effectively use Vitruvi’s project management and construction workflow tools to achieve operational excellence.

What You'll Do

Training

• Develop and deliver engaging training sessions (virtual and in-person) for new and existing users on all aspects of the Vitruvi platform.
• Create training materials, including user guides, quick reference sheets, video tutorials, and onboarding programs.
• Conduct refresher sessions and system update trainings following software upgrades or process changes.
• Assess user competency and identify areas for additional coaching or support.

Support

• Serve as the primary point of contact for Vitruvi-related inquiries and troubleshooting.
• Provide Tier 1 and Tier 2 support for system issues, escalating complex problems as needed.
• Monitor, document, and track support requests in accordance with internal SLAs.
• Collaborate with IT, field operations, and Vitruvi’s support team to resolve technical issues efficiently.

System Administration

• Maintain user accounts, permissions, and roles within the Vitruvi system.
• Assist with system configuration, updates, and integrations with related platforms (e.g., GIS, ERP, or scheduling tools).
• Participate in system testing and provide feedback on new features and improvements.

Continuous Improvement

• Gather feedback from users to identify training gaps and improvement opportunities.
• Support process documentation and the development of best practices for Vitruvi utilization.
• Stay current on platform enhancements and communicate changes to stakeholders.

Who You Are – Education & Experience

• Bachelor’s degree in business, Construction Management, Information Systems, or related field (or equivalent experience).
• 2–4 years of experience in software training, technical support, or project coordination.
• Experience working with construction management software, or field operations platforms such as Vitruvi, IQGeo, etc. is strongly preferred.

Skills & Competencies

• Strong understanding of construction workflows, fiber or telecom network deployment, or field operations.
• Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.
• Proficient with Microsoft 365, ticketing systems, and digital learning tools (e.g., LMS, screen capture software).
• Exceptional organizational and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

About Us

As fiber build experts, By Ver Tek  provides turnkey services for broadband infrastructure projects where failure is not an option. From design, engineering and locating, to aerial and underground construction and fiber-to-the-home fulfillment, we help digital providers build, upgrade, and maintain the physical infrastructure for delivering high-speed Internet, video, voice, wireless and IoT services – from residential and commercial builds to state-wide fiber network expansions.

Our dedication to do it all correctly, safely, on time and on budget has earned us ongoing business from many of the biggest names in the industry. Plus, as a minority owned and controlled business, we can help you meet spending goals for diverse supplier programs.

We Offer Our Employees

• Paid Time Off and Paid Sick Time
• Eleven (11) Company-observed Holidays per year
• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid Short-term disability coverage and Basic Life/AD & D insurance
• Voluntary Life insurance coverage for employees and their families
• Voluntary Long-Term disability coverage
• Supplemental benefits plans to assist with out-of-pocket expenses
• Flexible Spending accounts
• 401K
• Competitive compensation and bonus program

EEO Statement

By Ver Tek  provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Education and Training