CS Automation and AI Business Analyst

Overview

We are united in our mission to make a positive impact on healthcare. Join Us!

• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service:
  Health Technology Solution (Klara)

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties.

Mod Med's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

Mod Med is hiring a driven AI and Automation Business Analyst to join our positive, passionate, and high-performing Operations Team in Client Services, focused on working with business stakeholders and the Automation, AI, and Experience team to identify opportunities to bring value to the company. This is an exciting opportunity to create process flows and supporting documentation and manage the requirements gathering, testing, and change management aspects of the software development lifecycle within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

The Automation Business Analyst will drive value and success to the organization through constantly learning new processes at the company, creating superb functional process documents, continuing learning of UI Path and additional AI/Automation technologies, and managing smooth testing and change management for each deployment.

Your Role:

• Work with business stakeholders to define current state processes and document these in detailed process maps and workflow diagrams to support efficient technical design and development
• Lead innovative workshops focused on process optimization and customer experience improvement
• Lead the creation of agile user stories and project management throughout the software development lifecycle
• Gather requirements and obtain requirements sign-off from impacted stakeholders for each user story/project
• Partner with the Automation and AI Manager and Senior Systems Analyst to establish solution technical design
• Manage documentation repository to support efficient vendor development relationships, support, and knowledge sharing
• Produce metrics to demonstrate the need for automation and the return on investment automation would provide
• Establish KPIs and measurable business benefits and ensure proper tracking and reporting to measure project success
• Create testing plans, set clear expectations with business stakeholders on testing cycles, document testing feedback, and work with the development team to track and fix testing bugs
• Identify internal and external process dependencies to track according to overall project timelines
• Leverage agile approaches to deliver enhancement initiatives
• Act as a change enablement agent along with business stakeholders to drive change across the organization pertaining to business processes and solutions being Implemented

Skills & Requirements:

• Bachelor's degree, required. Area of study in Business, Technology, or related area preferred.
• Business analyst experience, preferred.
• 2+ years of experience gathering, documenting, and obtaining sign-off on business requirements.
• 1+ years of experience creating functional workflow diagrams and process map diagrams.
• 1+ years experience creating testing plans, executing quality assurance tests, managing business stakeholder expectations throughout UAT, and working with development teams to understand, resolve, and re-test bugs.
• Experience creating training documentation.
• Experience creating and executing a change management plan.
• A…