Engagement Lead

** ROLES & RESPONSIBILITIES
*** Responds to Client, Counsel, Carrier (CCC) in accordance with Key Performance Indicators (KPIs) and urgency of requests
* Is solely responsible for the success, failure, and management of all team members’ activities and communications during the engagement
* Engagement Management (External):  + Leads the technical conversation and drive the direction and strategy of the engagement  + Educates the Client on how to make an informed decision  + Guides the Client on the importance of conducting a cost vs. benefit analysis  + Maintains accountability for accurate and timely password changes within 24 hours  + Builds the strategy for success and deliver it  + Assists client with developing and executing their recovery plans  + Establishes priorities for their IT and Arete engagement personnel  + Is the subject matter expert on various technologies, infrastructure, and engagement-specific items  + Tracks progress to completion
* Engagement Management (Internal):  + Communicates clearly and manages priorities by role ensuring each team member understands their tasks, values, and time to deliver  + Ensures project work streams are being delivered on-time  + Monitors budget and team hours against allocated hours within the statement of work (SOW)    - Ensures daily time entry is complete within Project management tool for the team    - Ensures project work streams are being delivered on-time    - Ensures project budget is correct.

Identifies potential overages and requests amendments when workstream budgets reach 75%, if necessary    - Ensures the engagement team is utilized to a blended 70%    - Easily identifies opportunities for add-on services to continue assisting Clients with Arete resources  + Ensures teams execute tasks successfully and validates work product quality  + Provides routine updates to CCC regarding overall engagement and action items    - Delivers to the Client on-time based on agreed upon service level agreement (SLA) and/or as needed
* Coaches and mentors junior team members
* Proposes tactics and strategies that impact overall processes
* May perform other duties as assigned by management
** SKILLS AND KNOWLEDGE
*** Excellent time management and organizational skills
* Widely recognized technical abilities
* Ability to teach others
* Proficiency with reading the room and adjusting conversational style accordingly.
* Ability to navigate difficult conversations effortlessly
* Expert at managing client expectations
* Ability to independently train, mentor, coach and lead team members globally and take ownership over their wins and losses
* Ability to lead projects with security implementations
* Thorough background or knowledge of network enterprise systems administration
* Thorough knowledge and understanding of operating systems and hardware architectures:
Linux/Unix, Mainframe, Windows, Cloud, etc.
* Thorough knowledge and experience with core set of standard Industry technology and platforms and familiarity with cybersecurity tools. Hands-on not required but a plus  + Endpoint Detection and Response (EDR) solutions  + E-mail platforms:
Microsoft Office (M365), On-premises Exchange, Google Workspace  + Anti-virus (AV) vendors  + Identity Access Management (IAM)/Zero Trust systems  + Disaster Recover Plans  + Firewall and Virtual Private Network (VPN) platforms  + Remote access tools
* Knowledge of Enterprise architecture  + Network segmentation  + Cloud Provider Platforms:
- Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)  + On-premises technologies, Physical and Virtual  + Servers, Firewalls, routers, storage, Security Information Event Management (SIEM), Multi-factor authentication  + DMZ configurations
* Thorough knowledge of containment, preservation, and acquisition of data within compromised IT environments
* Thorough knowledge of email servers: on-premises, cloud hosted, and third-party hosted  + Demonstrates deep understanding of configurations  + Understands how email servers connect to or authenticate with Active Directory (AD)  + Understands how to collect relevant logs from popular email services (Exchange, Exchange Online, Google Workspace, and M365)    - Familiarity with or knowledge of how to familiarize oneself with additional platforms as required  + Comfortable directing IT personnel to perform collection of required log information  + Knowledgeable with securing email platforms and directing IT administrators on proper configuration techniques

Ability to establish priorities, work independently and proceed with objectives with minimal supervision
** JOB REQUIREMENTS
*** Minimum of 7 years conducting digital investigations or leading full-cycle incident response investigations for a major consulting firm or global IR company
* Bachelor's degree in a computer science related discipline and 8+ years related experience or Master's Degree and 6+ years related experience or J.D. and 4+ years related experience
* Minimum of 1 industry certifications:…