Senior Network Operations Engineer

Senior Network Operations Engineer at SBA Communications

SBA Communications is a leading independent owner and operator of wireless communications infrastructure, including towers, buildings, rooftops, DAS and small cells. We offer a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

What You Will Do – Primary Responsibilities

• Provides support for technical direction and engineering expertise for communications (LAN/WAN) systems infrastructure activities, including network planning, designing, and implementing communications infrastructure requirements for buildings and systems.
• Ensures that adequate and appropriate planning is provided in building communications spaces, networks, and media pathways to meet industry standards.
• Interfaces with internal and external customers and vendors to determine communications infrastructure needs.
• Manages third-party vendor relationships and holds them accountable for the delivery of outsourced functions, specifically call center and network operations.
• Develops and implements a robust disaster recovery strategy for critical systems and infrastructure.
• Assess single points of failure in infrastructure and recommend actions as appropriate.
• Responds immediately to Production issues.
• Focuses on utilizing expertise in routing, switching, firewall, and load‑balancing using a thorough understanding of IP, routing protocols, switching, and security based on extensive hands‑on experience.
• Works with leadership, property LAN service providers (LSPs), end‑user computing services delivery, and hosting services to manage enterprise availability, server, storage, and virtualization, inclusive of security/privacy, risk management, and disaster and crisis management.
• Provides senior technical engagement for all phases of the infrastructure lifecycle from ideation through execution, as well as ongoing management and support of the end‑to‑end network servicing all cloud and Data Center Network systems.
• Works with leadership to develop and execute new initiatives to simplify, standardize, optimize, and automate the network designs, tooling, and operations to reduce implementation cycle times, eliminate service downtime, optimize performance, and ensure that all security and compliance requirements are fully governed.
• Establishes cross‑team level relationships and partnering with all business disciplines and other teams to define Data Center Network services, meet service level requirements, and serve as an escalation point to resolve service delivery and operational issues.
• Fosters an environment of continuous improvement and structured processes and procedures that support a zero‑fault culture.
• Delivers Data Center Network technical support to meet defined service levels that are benchmarked against industry standards and metrics.
• Monitors area usage/demand of services provided to ensure that shared services' actual expenditures are in line with planned spending.
• Tracks actual utilization of services and products, including reporting of supplier performance, in meeting business service expectations and service levels.
• Defines requirements, strategy, solutions, and standards for Data Center, LAN/WAN Network infrastructure to meet business needs and adhere to enterprise architecture & security standards.
• Partners on all aspects of the technology lifecycle, including requirements, product and services management, planning, procurement, installation, support, and retirement in conjunction with other Infrastructure VPs, Enterprise Architecture, and the business planning teams.
• Supports the development of and compliance with enterprise architecture, engineering, and design plans.
• Demonstrates extensive operational support capability with strong ITIL best practices (i.e. Incident Management, Problem Management, Change Management, Capacity Management, Release Management, Service Level Management).
• Other projects and duties as assigned.

What You’ll Need – Qualifications & Requirements

• BS in Computer Science or relevant field of study;
  Networking and firewall certifications strongly preferred (CCNP, CCDP, PCNSE, CCP‑N).
• Minimum 8+…