ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting

Service Now - Enterprise Service Management Transformation - Senior Manager – Tech Consulting (Open Location)

Location:

Anywhere in Country

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Service Now Enterprise Service Management Transformation - Senior Manager – Tech Consulting - Open Location

In the digital economy, upgrading outdated processes, systems and information is vital. Some of the most prestigious businesses worldwide look to us for agile, efficient solutions. As a Service Now Consulting Senior Manager you will play a leading role in that mission, providing a competitive edge for clients.

You will lead Service Now Transformation teams in a rapidly growing area of the business. It is a client‑facing role where you will motivate and develop teams, establish and maintain client relationships, and grow your consulting, technical and leadership skills.

In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams.

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets for engagements, managing engagement economics effectively.
• Navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management.

• Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
• Lead and develop strategies for Service Now‑enabled transformations, working with senior client executives on business cases, roadmaps, detailed plans, and solution architectures.
• Act as an engagement manager across all aspects of Service Now ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, Source to Pay) engagements and solution delivery, including design, configuration/development, testing and deployment phases.
• Manage 2–3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers, and testers.
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across business functions (non‑IT).
• Analyze a company’s service management functional capabilities, provide recommendations, and contribute insights to strategic roadmaps.
• Lead client process design sessions and facilitate requirements workshops.
• Experience in waterfall and agile delivery models – planning, status reporting, budgets and risk & issue logs.
• Create high quality deliverables and project artifacts.

• Bachelor’s degree required;
  Master’s degree preferred.
• Typically 5–7 years of relevant Service Now implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience, preferably at Senior Manager or Director level.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of two Service Now certifications such as:
• Certified Implementation Specialist – HR Service Delivery
• Certified Implementation Specialist – Customer Service Management
• Certified Implementation Specialist – Field Service Management
• Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Ability to develop presentations, functional and technical roadmaps, and present ideas to all levels of management.
• Experience defining contextual, conceptual, and logical models aligning business and technical capabilities.
• Experien…