CS Automation and AI Business Analyst

Overview

We are modernizing medicine to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Mod Med is hiring an AI and Automation Business Analyst to join the Operations Team in Client Services, focused on working with business stakeholders and the Automation, AI, and Experience team to identify opportunities to bring value to the company. This role involves creating process flows and supporting documentation, and managing the requirements gathering, testing, and change management aspects of the software development lifecycle within a fast-paced Healthcare IT environment.

• Work with business stakeholders to define current state processes and document these in detailed process maps and workflow diagrams to support efficient technical design and development
• Lead innovative workshops focused on process optimization and customer experience improvement
• Lead the creation of agile user stories and project management throughout the software development lifecycle
• Gather requirements and obtain requirements sign-off from impacted stakeholders for each user story/project
• Partner with the Automation and AI Manager and Senior Systems Analyst to establish solution technical design
• Manage documentation repository to support efficient vendor development relationships, support, and knowledge sharing
• Produce metrics to demonstrate the need for automation and the return on investment automation would provide
• Establish KPIs and measurable business benefits and ensure proper tracking and reporting to measure project success
• Create testing plans, set clear expectations with business stakeholders on testing cycles, document testing feedback, and work with the development team to track and fix testing bugs
• Identify internal and external process dependencies to track according to overall project timelines
• Act as a change enablement agent along with business stakeholders to drive change across the organization pertaining to business processes and solutions being implemented

• Bachelor's degree, required. Area of study in Business, Technology, or related area preferred.
• Business analyst experience, preferred.
• 2+ years of experience gathering, documenting, and obtaining sign-off on business requirements.
• 1+ years of experience creating functional workflow diagrams and process map diagrams.
• 1+ years experience creating testing plans, executing quality assurance tests, managing business stakeholder expectations throughout UAT, and working with development teams to understand, resolve, and re-test bugs.
• Experience creating and executing a change management plan.
• A strategic approach with an orientation to detail and willingness to wear multiple hats and do whatever it takes to deliver results with support from the team and leadership.
• Strong issue and risk mitigation skills with the ability to focus the team on problem-solving to evaluate options and recommend optimal solutions.
• Highly motivated and comfortable acting in an independent capacity, eager to learn more about UI Path and grow a career in the RPA and technology automation space.

Mod Med offers a competitive benefits package designed to meet the diverse needs of our growing workforce for eligible employees.

• Canada/India-specific items are not included in this refined version.
• United States benefits include medical, dental, vision, Health Savings Account contribution, 401(k) matching, paid time off, paid parental leave, life and disability insurance, FSA, employee assistance programs, professional development opportunities, and flexible work arrangements where applicable.

Equal employment opportunity policy:
Mod Med does not discriminate on the basis of protected status. This job description contains information about the role and its requirements. If applicable to your region, include any legally required notices in accordance with local law.