Software Support Quality Assurance Analyst

Employer Industry: Insurance Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Engaging work environment that encourages collaboration and communication
- Chance to work on innovative software and website testing projects
- Supportive team culture with an emphasis on professionalism
- Flexible work schedule with an emphasis on punctuality

What to Expect (Job Responsibilities):
- Interpret requirements and testing considerations for software and website functionality
- Develop and execute comprehensive test plans and test scripts for deployed applications
- Validate test results against requirements and document findings
- Provide tier one support for troubleshooting and resolution of basic to medium complexity issues
- Communicate with customers to gather information or provide resolutions

What is Required (Qualifications):
- Bachelor’s degree in Business, Computer Science, MIS, Mathematics, or a related field, or equivalent work experience
- Minimum of 2 years’ experience in the homeowner’s or auto insurance industry
- Proficient in MS Office (Word, Excel, PowerPoint), MS SQL, Visio, Postman, JIRA, and Confluence
- Strong troubleshooting skills and ability to apply logic to solve business problems
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Prior testing experience in software or website functionality

- Experience with California E&S insurance
- Familiarity with JIRA Service Desk and JIRA Software
- Strong organizational skills and ability to manage multiple projects

#Insurance Technology #Software Testing #Career Opportunity #Problem Solving #Team Collaboration

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