IT Support Specialist- EUC- Helpdesk Support USC

IT Support Specialist – EUC – Helpdesk Support – Only US Citizen and Green Card

Posted 1 day ago – be among the first 25 applicants.

Executive Desktop Support: Provide comprehensive, white‑glove technical support for executive‑level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.

Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).

Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices.

Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.

VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.

Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory.

Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.

Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.

Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5‑10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive‑level users in a financial institution.
• Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.

Associate

Contract

Information Technology

IT Services and IT Consulting

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