Senior Support Analyst

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Arcadis is hiring a Senior Support Analyst to join our Digital Intelligence team, where we deliver advanced IT solutions supporting Intelligent Transportation Systems (ITS). Our systems professionals lead infrastructure deployments, software integration, and complex troubleshooting—driving innovation in global transportation technology.

This position combines remote flexibility with on-site work at our Boca Raton location.

• Provide advanced end-to-end IT systems and application support for external customers in private and public sectors.
• Lead support and maintenance of Intelligent Transportation Systems (ITS) infrastructure, including software, compute, storage, network, and cloud components.
• Configure, monitor, and optimize network monitoring systems (e.g., PRTG) for compute nodes, networking equipment, storage systems, and custom applications.
• Install, configure, and administer physical compute nodes and hypervisors (VMware, Hyper‑V, Oracle KVM).
• Provision and manage AWS/Azure cloud resources, including performance tuning and cost optimization.
• Perform advanced VM operations: replication, cloning, backups, monitoring, and troubleshooting.
• Configure, manage, and troubleshoot Juniper and Cisco/Meraki network switches and routers, including VLANs, routing protocols, firmware upgrades, and CLI‑based configuration.
• Perform patching, updates, and maintenance on Windows Server environments (2016, 2022, 2025).
• Administer Linux environments (Ubuntu, Rocky Linux, AWS Linux) for system performance, security hardening, and automation.
• Collaborate with cross‑functional teams to design and implement scalable infrastructure solutions.
• Document procedures, configurations, and troubleshooting steps for compliance and knowledge sharing.
• Participate in on‑call rotation and provide after‑hours support as needed.
• Provide mentorship to other support members.
• Occasional overnight travel (up to 20%).

Qualifications &

Experience:

• Post‑secondary degree in Computer Science, Electrical/Computer Engineering, or equivalent.
• 6+ years of experience in IT infrastructure support, including physical servers, virtualization, and cloud platforms.
• Expert‑level experience with Windows Server OS lifecycle management.
• Proficient in deploying and administering Dell/HP servers, storage arrays, and virtualization platforms (VMware, Hyper‑V, Oracle KVM).
• Advanced knowledge of TCP/IP networking, VLANs, routing protocols, and performance tuning.
• Hands‑on experience with Juniper and Cisco/Meraki network switches and routers, including CLI configuration and troubleshooting.
• Familiarity with automation tools (Ansible, Bash scripting) and monitoring systems.
• Proven ability to manage multiple priorities, mentor junior team members, and lead complex projects.
• Comfortable with physical lift, movement & installation of IT hardware (servers, switches, storage).
• Experience in performing recurring maintenance physical IT hardware (servers, switches, storage).
• Willingness to participate in on‑call and after‑hours support schedules.

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills‑based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

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