Specialist, Field Support Sol- Trainer

About the Role

Provides comprehensive training, technical seminars and field ride‑withs within the Service Division. Accountable for developing, administering and presenting comprehensive technical training to field service employees on all existing and future contracted products sold by Canon USA. This includes all Canon Enterprise and Production Technology Solutions products as well as any third‑party identified products (e.g. HP, Fiery, etc.). In addition, the Field Support Solutions Specialist will actively provide on‑the‑job training through ride‑withs in support of the current Service Standards, Spares Standards and Dispatch Standards.

This role requires you to live within a reasonable commuting distance to Boca Raton, FL so that you can adequately execute your job responsibilities.

• Performs technical and non‑technical seminars/OJT training sessions in the field to help improve the KPI’s of technicians and branch performance.
• Assists with the deployment, roll‑out and implementation of major account installs during peak time periods.
• Participates and contributes in the technical information sessions.
• Creates, updates and distributes technical seminar contents and OJT reports to target individuals and branches.

Bachelor’s degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. Please note that a degree in a related field is preferred.

• Strong communication, presentation, and organizational skills.
• Knowledge of PC and/or Mac applications.
• Experience working with end users in a support and/or training capacity is desirable.
• Canon Technical Training Course Certifications for products related to the iRADV/IR /IRC/IP/CLC product line.
• Technical proficiency with Canon or equivalent office imaging industry.

Salary
:
Anticipated base salary range for this role: $54,460–81,550 annually.

Who We Are

Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to our kyosei philosophy of social and environmental responsibility.

What We Offer

As a global digital imaging leader, we offer a full range of rewards, including competitive compensation and benefits. Our comprehensive benefits package includes medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can't get anywhere else

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

You must be legally authorized to work in the United States. Canon U.S.A., Inc. does not sponsor visas. All applicants must reside in the United States at the time of hire.

We comply with all applicable federal, state, and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

For a list of our current postings, please visit

Full‑time on‑site. The position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

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