Desktop Support Engineer
Job in
Boca Raton, Palm Beach County, Florida, 33481, USA
Listed on 2025-12-30
Listing for:
SISL Global
Full Time
position Listed on 2025-12-30
Job specializations:
-
IT/Tech
Desktop Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Overview
“Break Fix” support involves onsite desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment, OEM vendor coordination, and “IMAC” (Install, Move, Add, Change) tasks such as installing new user equipment, moving devices, upgrading hardware, and uninstalling software/applications.
ScopeDesk Side Support includes physical assistance at the user’s desk to resolve IT-related issues.
In Scope:
- Incident Management for endpoint devices (laptops, desktops, mobile devices) including hardware issues for monitors and printers, coordinated with OEM vendors.
- Hands and feet support for video conferencing equipment and rooms.
- Coordination with OEM on hardware/software issues.
- Advanced troubleshooting and repair for all endpoints (laptops, desktops, kiosk machines, mobiles/tablets).
- Deployment and configuration of new hire equipment (manual and automated tools).
- Deployment of Windows and Mac workstations using Autopilots, Microsoft Intune, JAMF, and other system management tools.
- Hardware and software provisioning (check‑in/check‑out).
- Coordination with other IT groups to meet SLAs and deliver customer service.
- Articulation of technical solutions to non‑technical users.
- Occasional relocation of IT gear (PCs and laptops) within the site.
- Uplift and reimage of leaver equipment and update of asset management system/CMDB.
- Update CMDB per Joiner/Leaver process.
Entry level
Employment typeFull‑time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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