ServiceNow - Strategic Portfolio Mgmt; SPM Senior - Tech Cons

Service Now - Strategic Portfolio Mgmt (SPM) Senior - Tech Cons - Open Location

EY is looking for a Service Now Senior Consultant – Strategic Portfolio Management (SPM) to lead transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to showcase leadership, build client relationships, and grow consulting and team‑leadership skills.

Anywhere in Country

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

• Act as a workstream lead across all aspects of a Service Now SPM project and solution delivery including design, configuration/development, testing, and deployment phases.
• Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore consultants, developers, and testers.
• Provide guidance and industry‑leading practice expertise for Service Now SPM process implementations, aligning business objectives through process and technology transformation.
• Analyze an organization’s people, process, and technology capabilities; recommend leading practices and contribute insights to strategic roadmaps.
• Lead client process and design sessions and facilitate requirements workshops with functional and/or business‑process subject matter experts.
• Experience in waterfall and agile delivery models, supporting management activities such as planning, status reporting, budgets, and risk/issue logs.
• Create high‑quality deliverables and project artifacts.

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or similar discipline.
• Typically 2–4 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication (written and verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
• Experience leading teams and supervising others.
• Valid driver’s license in the U.S.
• Ability to travel to meet client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Performance analytics and reporting experience – certifications are a plus.
• Experience with Service Now’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or have an inquiry regarding accommodations, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then Option 1 for candidate queries, or email

EY accepts applications for this position on an ongoing basis.