Project Manager – Implementations and Onboarding

Project Manager – Implementations & Onboarding

Location: Boca Raton, FL

Work Schedule: Full-Time, In-Office (Monday–Friday)

Reports To: Director of Implementation (Onboarding Team)

About Grubbrr

Grubbrr is a leader in self-ordering and guest‑engagement technology, transforming how commerce is transacted across restaurants, retail, and hospitality. Our platform powers real‑world, high‑volume environments through self‑service kiosks, POS, KDS, digital menu boards, online ordering, and advanced analytics. We are a fast‑growing fintech and hospitality technology company working with some of the world’s most recognizable brands.

Role Summary

Grubbrr is seeking a driven, customer‑facing Project Manager to lead the end‑to‑end onboarding and implementation of new clients onto the Grubbrr platform. This is a highly visible role within the organization, responsible for balancing scope, timeline, budget, technical coordination, and customer expectations across complex, multi‑system implementations. You will serve as the primary point of accountability for successful delivery, working closely with internal teams and external stakeholders from kickoff through go‑live.

This role is best suited for an Implementation / Customer Delivery Project Manager who thrives in fast‑paced environments, enjoys cross‑functional collaboration, and is comfortable owning outcomes.

What You’ll Do Project Planning & Delivery

• Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations
• Ensure projects are delivered on time and within budget, while adhering to Grubbrr’s project governance and delivery standards
• Monitor project progress, proactively identify risks or issues, and adjust plans as needed to ensure successful outcomes
• Track project resource utilization and manage alignment with allocated budgets and staffing plans

Customer & Stakeholder Leadership

• Serve as the primary customer interface throughout the implementation lifecycle
• Establish trusted advisor relationships with client stakeholders by providing clear communication, structure, and leadership
• Lead difficult but necessary conversations related to scope, timelines, budget, resources, and change management
• Capture, document, and formally communicate outcomes of key decisions and escalations

Cross‑Functional & Technical Coordination

• Manage day‑to‑day execution of implementations across Product, Engineering, QA, and Customer Success
• Facilitate requirements gathering and assist with the creation of project deliverables as needed
• Own and coordinate the creation of technical design documentation for complex projects by interfacing with Product Owners, Architects, and Developers
• Identify opportunities to leverage the full Grubbrr technology stack to meet customer objectives

Configuration, QA & UAT

• Provide hands‑on support with configuration and customization of Grubbrr products during implementations
• Write and review QA and UAT scripts as necessary
• Manage User Acceptance Testing (UAT) with end users, including coordination, execution, and formal sign‑off
• Prepare user‑facing documentation and training materials to support successful adoption

Governance, Review & Continuous Improvement

• Facilitate project review and status sessions with clients and internal teams
• Define project success metrics and lead retrospectives with cross‑functional delivery teams
• Apply business knowledge and analytical skills to identify opportunities for process improvement and delivery optimization
• Adopt and reinforce standardized implementation and development lifecycle methodologies

What Success Looks Like

• Successful, on‑time, on‑budget client implementations with high customer satisfaction
• Strong, trusted relationships with client stakeholders and internal teams
• Clear project documentation, communication, and governance throughout the lifecycle
• Smooth transitions from implementation to ongoing customer success
• Continuous improvement in onboarding efficiency and delivery quality

Required Experience & Qualifications

• Bachelor’s degree in Business Administration, Communications, Information Technology, or equivalent practical experience
• 2–5 years of experience in a…