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Help Desk Support Specialist
Job in
Boca Raton, Palm Beach County, Florida, 33481, USA
Listed on 2026-01-02
Listing for:
ClifyX
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
US IT Recruiter @ Clify
X | Excel with Linked In Recruiter Assessment
Title:
Helpdesk Support
(W2 only, No C2C--This is only for Visa Independent Candidates Only)
Job Description:
- Executive Desktop Support: Provide comprehensive, white‑glove technical support for executive‑level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
- Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
- Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices.
- Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
- VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
- Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory.
- Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
- Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
- Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 5‑10+ years of experience in desktop support, technical support, or a similar role, with a strong emphasis on supporting VIPs or executive‑level users in a financial institution.
- Proven expertise in troubleshooting and supporting both Windows and macOS operating systems.
- TOP skills:
Excel, Linked In Recruiter, Helpdesk Ticketing Systems, Remote Support Tools, Windows, macOS, iOS, Android (years of experience noted by candidate).
Contact: Abdul Azim (U.S IT Recruiter)
Phone: 908‑928‑7877
Email:
Head Office: South Plainfield, NJ
Website:
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