More jobs:
Helpdesk Support
Job in
Boca Raton, Palm Beach County, Florida, 33481, USA
Listed on 2026-01-02
Listing for:
Diverse Lynx
Full Time
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Job title: EUC-Helpdesk Support
Work Location:
Boca Raton, FL
Vendor Rate: $30/Hr - $35/hr. on W2
Minimum years of experience: 5+
Section BJob Description
- Executive Desktop Support: Provide comprehensive, white-glove technical support for executive-level Windows and macOS laptops, desktops, mobile devices (iOS/Android), and associated peripherals.
- Software & Application Support: Install, configure, troubleshoot, and maintain executive software applications (e.g., Microsoft 365 suite, custom business applications, collaboration tools).
- Network Connectivity: Troubleshoot basic network issues (wired and wireless) impacting executive devices.
- Hardware Troubleshooting & Repair: Diagnose and resolve hardware issues, perform component replacements, and coordinate with vendors for repairs as needed.
- VIP Service: Provide prompt, discreet, and highly responsive support, often requiring immediate attention and problem resolution.
- Documentation: Maintain accurate records of support requests, resolutions, and executive asset inventory.
- Proactive Maintenance: Perform routine checks and maintenance to prevent issues and ensure optimal performance of executive technology.
- Collaboration: Work closely with other IT teams (e.g., Network, Systems, Security) to resolve complex issues and implement solutions.
- Training & Guidance: Provide clear and concise guidance to executives on technology usage and best practices.
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