Application Support Engineer

Build your best future with the Johnson Controls team

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycleservicesand an industry-leading field organization, we elevate customer performance, turn goals into real-worldresultsand help move society forward.

What we offer:

• Competitive salary
• Paid vacation/holidays/sicktime
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Johnson Controls is seeking a highly skilled Application Support Engineer to support internal and customer-facing web and mobile applications. In this role, you will be responsible for ensuring application stability, resolving technical issues, maintaining platform health, and partnering with cross-functional teams to deliver an exceptional customer experience.

As a member of the Customer Portal Agile Team, you will play a critical role in maintaining operational excellence while helping drive continuous improvements across our digital solutions.

• Monitor, troubleshoot, and resolve application issues reported through Service Now, email, and collaboration tools.
• Investigate incidents, identify root causes, and deliver timely resolutions.
• Communicate issue status and resolution updates to stakeholders.
• Ensure application availability and operational performance objectives are consistently met.

• Maintain the health, stability, and performance of web and mobile applications.
• Execute database queries and perform application updates as needed.
• Monitor production environments and proactively identify opportunities for optimization.
• Support application releases and ongoing maintenance activities.

• Partner with software engineers, cloud engineers, database administrators, network teams, and infrastructure teams to resolve complex technical issues.
• Work closely with Agile development teams to identify recurring issues and drive long-term solutions.
• Provide operational insights that support product improvements and enhance the customer experience.

• Support and maintain Azure Dev Ops pipelines and deployment processes.
• Participate in Agile ceremonies and contribute to continuous delivery practices.
• Identify opportunities to improve automation, monitoring, and support processes.
• Leverage operational metrics and support trends to recommend enhancements across applications and services.

• Develop and maintain reporting related to support tickets and application performance.
• Analyze support trends and recommend corrective actions and process improvements.
• Provide operational metrics and insights to leadership and development teams.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience supporting web and mobile applications in a production environment.
• Strong experience troubleshooting enterprise application issues.
• Experience working within Agile development environments.
• Excellent communication, collaboration, and problem-solving…