IT Sales Engineer

Job Title:

IT Sales Engineer The IT Sales Engineer is responsible for supporting the organization’s sales objectives by leading technical discovery for prospects and clients, partnering closely with the sales team, and designing right‑fit technology solutions. This role translates customer business and technical requirements into scalable, secure, and cost‑effective solutions that align with MSP service offerings and best practices.

Reporting to the Director of Sales Engineering, this role sits at the intersection of Sales, Service Delivery, Customer Success and Technical Leadership. The Sales Engineer is responsible for coordinating presales technical activities, supporting sales team opportunities, and refining sales engineering processes to improve efficiency and customer experience. While not a post‑sales escalation point, this position plays a key role in team enablement, onboarding and training coordination, solution alignment, and operational support across the sales engineering function.

Roles and Responsibilities:

Assess customer business and IT requirements through discovery sessions and recommend appropriate technology solutions, including hardware, software, cloud, and managed services

Design and architect end‑to‑end IT solutions leveraging technologies from vendors such as Microsoft (Azure, Microsoft 365, Entra , Intune), Dell, EMC, Cisco, Meraki, VMware, Citrix, Fortinet, Sonic Wall, and other leading partners

Partner closely with Sales Consultants and Sales Leadership to support the full presales lifecycle, including account strategy, opportunity qualification, and technical validation

Conduct customer meetings, sales calls, and presentations—independently or alongside Sales Consultants—to articulate solution value and business outcomes

Deliver technical demonstrations, proof‑of‑concepts, and solution walkthroughs to showcase capabilities and differentiate offerings

Provide trusted technical guidance throughout the sales cycle, from initial discovery through proposal development and deal close

Collaborate with internal delivery and operations teams to ensure proposed solutions are feasible, scalable, and aligned with implementation best practices

Create accurate, customized proposals, solution designs, and supporting documentation in a timely and efficient manner

Assist Sales Consultants in leveraging company‑provided and partner‑generated leads to expand existing customer relationships and drive net‑new business

Maintain working knowledge of CRM and quoting platforms (Connect Wise CPQ and Connect Wise Manage, Microsoft Dynamics CRM) to support opportunity tracking and proposal generation

Stay current on industry trends, emerging technologies, and partner offerings through ongoing research, training, and hands‑on testing

Serve as a technical resource for follow‑up questions, solution clarification, and customer communications

Participate in continuous improvement of sales engineering processes, tools, and standards

Perform other related duties as assigned by Sales Engineering or Sales Leadership Required

Skills & Experience:

Strong working knowledge of modern IT infrastructure, cloud, and security technologies, including:

Microsoft ecosystem:
Microsoft 365, Office 365, Windows Server, Windows Desktop OS, Active Directory, Entra , Intune Virtualization & cloud: VMware vSphere, Microsoft Azure, Nutanix, AWS Hardware platforms:
Server, storage, and end‑user computing solutions, including rack and tower servers, SAN/NAS storage, and workstation/laptop hardware

Networking:
Routing, switching, wireless, and firewall technologies

Security & resiliency: MFA, identity protection, SIEM, EDR/XDR, backup, disaster recovery, and business continuity (BCDR) solutions

Ability to translate technical…