Store Manager, Operations Manager

Position: New Store Opening Manager

At Petfolk, we’re reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.

Pet Care Center Launch Manager

Location: Petfolk HQ – New York City, NY or Boca Raton, FL
Employment Type: Full-Time, Onsite
Salary Range: $75,000–$100,000 annually
Travel: Up to 10%

About the Role

Petfolk is growing—and every new Care Center starts with exceptional operational readiness. As our New Store Opening Manager
, you will ensure each new location opens with the right equipment, supplies, vendor accounts, and operational infrastructure in place. From procurement through Operations Turnover (OT) week, you’ll own the full process that brings a new Care Center to life.

This highly cross‑functional, hands‑on role partners daily with Development, Construction, Facilities, Regulatory, Launch, and Medical Operations. You’ll thrive here if you excel at organization, communication, and juggling multiple timelines while keeping a strong sense of ownership.

What You’ll Do Procurement Management

Lead end‑to‑end procurement for all new Care Centers, ensuring accurate ordering, timely delivery, and alignment with construction and opening schedules.

Manage SKU audits, identify alternatives, resolve backorders, and maximize surplus utilization.

Set up and maintain all clinical and operational vendor accounts for new centers.

Complete required applications, configure platforms, secure access, and resolve account‑related issues.

New Store Opening Readiness

Own the full turnover process—from initial procurement through OT week.

Ensure all equipment, supplies, systems, and workflows are delivered, staged, functional, and opening‑day ready.

Maintain and enhance the OT Week Guide.

Coordinate vendor readiness, training, and safe processes for handling cold‑chain and pharmacy orders.

Equipment Management & Cap Ex Support

Partner with Regulatory to coordinate delivery, installation, certification, and early troubleshooting for operational and medical equipment.

Support standardized equipment packages, cost estimations, and Cap Ex planning.

Assist with troubleshooting capital equipment issues alongside Facilities, Learning & Development, and vendor partners.

Track, manage, and redistribute surplus inventory to support upcoming openings.

Cross‑Functional Collaboration

Work closely with Regulatory, Medical Ops, Construction, Facilities, and Launch teams to ensure smooth openings with clear ownership across workflows.

Vendor Operations & Process Improvement

Maintain strong vendor relationships and handle escalations.

Improve procurement tools, SOPs, and workflows to support Petfolk’s scale.

What You Bring

3–6+ years experience in procurement, operations, supply chain, or multi‑site openings.

Strong vendor management and communication skills.

Highly organized with excellent project and timeline management capabilities.

Proficiency in Google Sheets/Excel; strong analytical abilities.

Experience in veterinary, healthcare, retail, or multi‑site environments strongly preferred.

Experience in construction, facilities, or new store setup is a plus.

Comfortable navigating digital platforms and systems.

Collaborative, adaptable, and resourceful with strong follow‑through.

In‑Person Requirement

This role is fully onsite at Petfolk HQ (NYC or Boca Raton). Our care centers rely on teamwork—and HQ is no different. Working in person accelerates problem‑solving and strengthens collaboration.

Travel

Up to 10% to support procurement readiness, equipment coordination, and new store openings.

Physical Requirements

Ability to remain in a stationary position for extended periods while working on a computer.

Join Us

At Petfolk, we’re redefining pet care—and our teams make that possible. If you’re passionate about building smooth, efficient operational foundations and love seeing a new location come to life, we’d love to meet you.

Equal Opportunity Employer

Petfolk is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind and provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.

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