Director of Product Operations – Elsevier Clinical Solutions

Director of Product Operations – Elsevier Clinical Solutions About Our Team

Clinical Solutions is positioned to help our customers achieve success. We use evidence-based content to deliver better outcomes for patients across a complex care continuum and diverse spectrum of care for providers and patients. We offer solutions and services that help customers utilize and integrate content. Working to improve professional practice, reduce care variability and engage patients. Promoting a culture of quality, safety and satisfaction.

Optimizing care delivery, patient experience and financial outcomes.

Elsevier is seeking a Director of Product Operations to lead the Product Excellence team within Clinical Solutions Business. This is a strategic leadership role focused on empowering product execution, scaling operational effectiveness, and driving excellence across the product organization.

You will serve as a key partner to Product leadership, helping shape how we plan, build, and deliver products. This role blends strategic thinking with practical execution—driving alignment, enabling transformation, and embedding best practices that elevate how product teams operate. We’re looking for a high-capacity leader who can manage multiple complex initiatives, prioritize effectively, and thrive in a fast-paced, matrixed environment.

• Partnering with the SVP of Product to define and execute strategic initiatives across Clinical Solutions.
• Partnering with Product and Engineering leadership to design, refine, and evolve the Clinical Solutions operating model, ensuring clarity in roles, decision‑making structures, and execution rhythms.
• Identifying and prioritizing opportunities to enhance product development effectiveness, efficiency, and team performance.
• Leading organizational change initiatives that embed best practices, modern methodologies, and operational frameworks.
• Driving continuous improvement by integrating emerging technologies—including AI, analytics, and automation—to accelerate product delivery.
• Overseeing the Beta Management program, ensuring customer feedback is systematically captured and applied to product evolution.
• Maintaining and optimizing the systems, processes, and tools that support product planning, delivery, and measurement.

• Building, mentoring, and leading the Product Excellence team to deliver high-impact outcomes.
• Fostering a culture of accountability, transparency, and continuous improvement.
• Coaching product managers and operational leaders to strengthen execution and operational rigor across teams.
• Driving adoption of standardized practices, frameworks, and performance metrics that scale with organizational growth.
• Championing knowledge‑sharing and enablement initiatives that deepen product and feature understanding across the business.

• Serving as a bridge between product strategy and execution, ensuring alignment across Product, Engineering, Marketing, Sales, and other key functions.
• Facilitating leadership communication and planning processes, including quarterly business reviews, strategic offsites, and operating rhythm sessions.
• Building trusted relationships with senior stakeholders, influencing outcomes and driving collaboration across the organization.

• Standardizing and optimizing product development processes across the full product lifecycle.
• Defining, tracking, and reporting on key operational and product performance metrics.
• Creating closed-loop feedback mechanisms to capture insights and drive engagement across teams.
• Managing and optimizing the product management tool stack, ensuring consistency, adoption, and measurable impact.

• Have 7–10+ years of product management or product operations experience, including 5+ years in a leadership capacity.
• Display a proven track record of leading cross‑functional initiatives and operational transformation in complex organizations.
• Have a deep understanding of modern product management practices, frameworks, and lifecycle models.
• Have exceptional strategic…