GSOC Lead

About Crisis
24

Crisis
24, a Garda World company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis
24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement.

Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis
24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at

Who We Are Looking For

As the Global Security Operations Center (GSOC) Lead, you will oversee and lead the GSOC team to deliver unparalleled security services, ensuring operational excellence and adherence to the highest industry standards. This role requires a strategic vision and a commitment to continuous improvement, focusing on quality assurance, client relationship management, strong communication, time management, attention to detail, and team leadership.

What You Will Work On

• GSOC Leadership and Team Development: Lead, inspire, and manage a team of highly skilled security professionals. Promote a culture of excellence, discipline, innovation, and continuous learning. Mentor and develop staff to ensure they meet the highest standards in security operations.
• Strategic Vision and Operational Oversight: Work with stakeholders to day-to-day operational conditions & execute the GSOC's evolving strategic vision, aligning it with the company's global security strategy. Ensure seamless 24/7 operations focused on threat detection, risk assessment, and incident response, maintaining the highest level of readiness.
• Client Relationship Management: Establish and maintain positive relationships with clients, ensuring all communications are professional and addressing any concerns promptly to ensure resolution is satisfactory.
• Project Management: The GSOC Lead must manage assigned projects from inception to completion, ensuring that all deliverables are completed on time, within budget, and to the client's and Crisis
  24's satisfaction. They must also provide regular project updates to the client and Crisis
  24's management team.
• Quality Assurance and Continuous Improvement: Oversee the quality of work performed by the team, conducting regular audits and providing feedback to enhance performance. Continuously evaluate and improve GSOC processes and procedures to increase efficiency and effectiveness.
• Security Protocols and Crisis Management: Establish and enforce stringent security protocols and develop comprehensive crisis management plans. Lead the team in managing critical incidents effectively to minimize impact.
• Technology and Security Program Development: Stay informed on security technology & best practices and make benchmarking & optimization recommendations to our client to assist in meeting or exceed industry standards for safety & readiness.
• Risk Analysis and Global Coordination: Assist in conducting & coordinating OSINT, research requests, and event/risk assessments to increase the client's awareness on threats & safety concerns.
• Procedural Updates and Personnel Issues: Review and implement procedural updates based on team feedback. Address and support personnel issues, maintaining privacy and providing guidance to enhance work performance. They must also provide feedback to the Crisis
  24 Regional Director & Director level leadership for HR escalations and ensure that employee privacy is maintained.
• Reporting and Communication: Provide detailed reports to…