General Manager, Rosewood Residences Hillsboro

General Manager – Residences

Rosewood Hotel Group aspires to be the ultimate leader in luxury lifestyle. The group is comprised of four inspiring brands – Rosewood Hotels & Resorts®, New World Hotels & Resorts®, Asaya and Carlyle & Co. Its combined hotel portfolio consists of 58 hotels in 25 countries with nearly 30 new properties currently under development. The group's expansion is distinguished by its approach to creating strong, modern, and differentiated brands, its focus on design and innovation, and a commitment to a very bespoke and personal approach to hospitality.

Rosewood Residences is a refined collection of estate homes, luxury villas, and apartments, thoughtfully curated to enrich the lives of those who call them home. Each residential community reflects Rosewood's commitment to discretion, authenticity, and a service philosophy centered on meaningful, personalized experiences.

The General Manager – Residences is the senior-most leader on property and the ultimate steward of the residential experience. This role elevates the traditional House Manager function into a comprehensive executive position with full accountability for operational excellence, financial stewardship, asset protection, governance, and homeowner satisfaction across all residential and lifestyle services, including Food & Beverage operations where applicable.

The General Manager – Residences is accountable for the overall success, reputation, and long-term value of Rosewood Residences Hillsboro. Serving as both strategic leader and trusted advisor, the General Manager ensures seamless integration of service excellence, operations, governance, and financial stewardship while fostering a strong sense of community, trust, and pride of ownership.

This role acts as the primary liaison between homeowners, the Board of Directors of the Association, Rosewood corporate leadership, and external partners—balancing fiduciary responsibility with a refined, human-centered approach to luxury residential living.

Rosewood Residences Hillsboro is set along three and a half miles of pristine beachfront and comprises 92 exclusive residences ranging from 3,000 to 5,000 square feet, each offering sweeping either ocean or intracoastal views. Amenities include a 24-hour Technogym-equipped fitness center, spa facilities, two swimming pools, two guest suites, multiple restaurants with bar and lounge, outdoor terrace garden with firepit, sports bar, game room, private cinema, and children's playroom.

The General Manager will lead a team of approximately 72 associates dedicated to delivering a highly personalized, elevated residential lifestyle experience.

Fundamental Duties

• Lead the development and execution of the pre-opening critical path, ensuring operational readiness across hiring, onboarding, training, and systems implementation.
• Oversee procurement planning for all operating equipment, systems, and supplies, ensuring alignment with brand standards, operational needs, and approved budgets.
• Develop and implement a comprehensive operational strategy supported by scalable tools, processes, and best practices that support both the property and future standalone Rosewood Residences.
• Engage proactively with homeowners to assess satisfaction, gather insights, and identify opportunities to enhance service delivery and community experience.
• Continuously evaluate operational team performance, providing coaching, guidance, and corrective action as required to uphold service standards.
• Conduct regular operational walk-throughs with Culinary, Engineering, Housekeeping, and other department leaders to ensure impeccable maintenance standards and effective preventative maintenance programs.
• Maintain a highly visible leadership presence throughout…