Supervisor, Network Operations Control Center

Since 1989, SBA Communications has been a pillar of the wireless industry. Today, as a publicly traded global leader and S&P 500 company, our network of over 46,000 communication sites spans 10+ countries, forming the critical infrastructure that connects millions. We are the force behind the scenes —the essential infrastructure that keeps our world connected.

We are looking for innovators to join the dynamic team that makes it all possible. In an industry that moves fast, we rely on our agility to stay ahead of the curve and deliver results. However, we never achieve it alone. Our culture is defined by a  Team First  focus, where every team member matters, and we collaborate passionately to support our customers' objectives.

We believe in shared success. At SBA, we invite every team member to think like an  addition to a competitive salary range, we offer a comprehensive benefits package to support your health, financial security, and overall well-being.

This includes:

Financial Wellbeing
401(k) retirement savings plan with a company match of a percentage of employee contributions and profit sharing, where applicable

Equity opportunities, including participation in company equity stock plans, where applicable

Health and Mental Wellbeing Medical, dental, and vision insurance with employer contributions toward coverage

Paid parental leave and company-paid life insurance and short-term and long-term disability (STD/LTD), where eligible

Wellness programs and resources, including an employee assistance program and well-being initiatives

Personal Growth & Balance Paid time off and company-paid holidays

Flexible work arrangements, including an allotment of remote workdays per year, depending on the role Education assistance and professional development and certification or licensing support, where eligible

Performance-based bonus or incentive compensation, which may be available depending on the role Benefit offerings are subject to plan terms, eligibility requirements, and applicable law, and may vary based on factors such as employment status, job classification, work location, and scheduled hours. Certain benefits may not be available to part-time employees or employees working fewer than 30 hours per week. The company reserves the right to modify or terminate benefit plans at any time, consistent with applicable law.

If you’re ready to make an impact with a stable industry leader, we want to hear from you.

Your Next Career Opportunity – Supervisor, Network Operations Control Center The primary function of this position is to directly manage the Network Operations Control Center's dedicated team responsible for the monitoring, incident handling, and customer service for all of SBA's lines of business. This position works under limited supervision and supports the NOCC Manager in leading the Network Operations Control Center (NOCC) staff to ensure service-impacting incidents are promptly detected, escalated, reported, and handled.

What You Will Do – Primary Responsibilities Analyze operational methods using ITIL best practice framework, monitoring tools and support processes to maintain and improve the efficiency and stability of operations.

Work with cross-functional teams (NOCC’s internal groups, clients, and vendors) in identifying, documenting, tracking, reporting, and escalating incidents that result in outages for SBA’s customers.

Perform routine quality audits to minimize SLA violations and achieve a goal of 100% customer satisfaction.

Conduct meetings with NOCC’s Customers and partners to review support procedures and issues. Prepare and deliver all client and partner regular reports.

Ensure that all operational and support procedures, job aides, and documentation are maintained in a current,…