Assistant Director of Membership

• Base Pay $95,000.00 - $ / Year
• Employee Type RFT (Exempt)
• Manage Others Yes

Our Mission: To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.

P assionate – We love what we do and have fun doing it!

R efined – We strive for excellence in our communication.

O wnership – We are proactive and accountable in any task, challenge or opportunity presented to us.

M indful – We are present, patient, and aware so that we can best anticipate the needs of those around us.

I nnovative – We are eager and open to seek ways to improve Country Club life.

S afe – We take responsibility for creating a safe environment.

E mpathy – Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.

OVERVIEW: The Assistant Membership Director serves as a key leader within the Membership Department, supporting the Director of Membership and Marketing in the leadership, management, and overall performance of the department.

This position provides direct leadership and oversight to the Membership team and is responsible for ensuring the effective execution of Membership operations, including guest registration, membership transactions, new-member onboarding, Stay & Play, Club Services, membership financial administration, real estate relations, and departmental reporting.

The Assistant Membership Director establishes priorities, monitors performance and workflow, develops employees, reinforces accountability, and ensures departmental functions are executed accurately, efficiently, and in accordance with Club standards. The position serves as an escalation point for complex member and operational matters and provides leadership continuity in the Director's absence.

• Provide day-to-day leadership, direction, and accountability for the team members in the Membership Department.
• Establish clear expectations, priorities, responsibilities, and service standards for the team.
• Monitor departmental workload and performance to ensure responsibilities are completed accurately, efficiently, and timely.
• Coach, develop, and provide ongoing feedback to employees; identify opportunities for cross-training and professional development.
• Address performance, service, workflow, and accountability concerns
• Build a collaborative, high-performing team culture centered on professionalism, ownership, responsiveness, and exceptional hospitality.
• Ensure appropriate staffing, coverage, communication, and coordination across Membership functions.
• Serve as a resource and escalation point for employees handling complex or sensitive member and operational matters.

• Provide leadership and oversight for the successful execution of the Membership Ensure departmental processes are consistently executed in accordance with Club policies, procedures, timelines, and service expectations.
• Monitor operational performance, workflow, accuracy, and service delivery across Membership functions.
• Establish appropriate controls and follow-up processes to ensure required documentation, approvals, transactions, and member requests are completed accurately and timely.
• Serve as an escalation point for complex Membership matters, member concerns, exceptions, and service recovery.
• Ensure the new-member and prospective-member experience reflects the Club's standards of personalized, anticipatory service.
• Coordinate across Club departments to ensure seamless execution of Membership-related programs and experiences.
• Identify operational gaps and implement solutions that improve efficiency, consistency, accuracy, and the member experience.
• Ensure appropriate processes and controls are in…