Associate Director of Emergency Response

Job Title: Associate Director – Emergency Response

Department: Operations Support

Reports To: VP of Mitigation

FLSA Status: Exempt

Travel: 25% (75% in office, not hybrid). Travel could be 50% during CAT season.

The Associate Director – Emergency Response is a mission-critical leadership role focused on managing and enhancing all emergency response operations for Blue Team’s commercial restoration division. This position serves as the central point of coordination and oversight during natural disasters, catastrophic loss events, and urgent mitigation scenarios. Responsible for ensuring rapid resource deployment and maintaining operational continuity, this individual oversees strategic planning, dispatch logistics, and regulatory compliance.

The Associate Director works closely with internal teams and external partners to ensure safe, efficient, and effective execution of all emergency response efforts.

• Provide direct oversight and leadership of the Logistics Team and Restoration Team, ensuring effective coordination, communication, and responsiveness during all emergency events.
• Lead all aspects of emergency mobilization efforts, including resource allocation, team deployment, and site readiness.
• Serve as primary operational liaison between the operations management teams and field teams during disaster responses.
• Supervise and mentor Superintendents and field teams during emergency activation.

• Develop and implement emergency response protocols and rapid mobilization strategies.
• Support pre-catastrophe preparation efforts, including staging and contingency planning.
• Build and maintain a qualified pool of national emergency response vendors to support surge capacity and ensure scalable response capabilities during large-scale events.
• Maintain and regularly update a database of available assets, personnel, and emergency response resources.
• Manage the dispatch tree and dispatch strategy.

• Develop and implement corrective action plans for non-compliant field practices.
• Collaborate with the Environmental Health & Safety team to promote a proactive safety culture across all teams.
• Coordinate with logistics, dispatch, and safety personnel to ensure operational readiness 24/7.
• Ensure compliance with IICRC standards, OSHA safety regulations, and all other applicable regulatory bodies in all emergency field operations.

• Develop emergency response training modules in collaboration with internal safety and operations teams.
• Facilitate scenario-based training exercises and readiness drills for field personnel.
• Assist in onboarding, training, and performance evaluation of emergency response personnel.

• Conduct post-response reviews to identify improvement opportunities and document best practices.
• Act as a subject matter expert in response planning for enterprise clients and participate in client briefings or preparedness workshops.

• Yes – This role directly oversees the Dispatch team, Restoration Superintendents, and field emergency response staff.

• 5–7 years in mitigation or restoration services, including at least 3 years in a leadership role; commercial restoration experience strongly preferred.
• Proven ability to lead high-performing teams in time-sensitive, high-pressure environments.
• Effective communication and leadership skills.
• Strong working knowledge of commercial restoration protocols, including water, fire, mold, and biohazard remediation.
• Familiarity with CAT response logistics, including power distribution, temporary equipment, and large-scale mobilization.
• IICRC WRT certification…