Director of Foreclosure Operations - NY​/NJ

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All Default Full Time Boca Raton, FL, US

2 days ago Requisition

Salary Range: $ To $ Annually

Overview:

The Director of Operations is a part of senior leadership role responsible for the daily oversight, strategic direction and performance management of assigned client portfolios, oversight of managers and of staff within the Firm’s national operations. This position directly impacts revenue, client satisfaction, cost containment and operational excellence across multiple jurisdictions

The Director role ensures alignment with Firm-wide strategic objectives while driving performance, compliance, workforce development and continuous improvement initiatives. The Director serves as a key representative of the Firm in client-facing engagements and collaborates closely with executive leadership and peers.

Essential Duties and Responsibilities

• Provide daily review, management, and oversight of assigned portfolios
• Monitor client scorecards as received and key performance drivers daily to ensure performance meets or exceeds client expectations.
• Provide feedback and cures to any deficiencies on scorecards or internal findings.
• Proactively identify trends, performance gaps, and operational defects and utilize this information to develop and implement corrective action plans ("cause and cure").
• Drive revenue growth while maintaining disciplined cost control.
• Maintain comprehensive knowledge of client systems, acceptable rebuttals, compliance expectations and performance metrics.
• Prepare for and respond to client inquiries with professionalism and data-driven analysis.
• Cover for managers when necessary.

Strategic Leadership

• Develop and execute strategic plans aligned with Firm-wide goals and national operational objectives.
• Ensure all departmental initiatives support the Firm’s overall mission, profitability targets and long-term strategy.
• Identify and implement operational efficiencies and performance enhancements.
• Lead technology enhancement initiatives to improve productivity and reduce costs, including thorough ticket submission, follow-up, coordination and implementation planning.

Client Relations & Representation

• Attend and lead client meetings as necessary, serving as a representative of the Firm when content or agendas are related to assigned areas of responsibility.
• Maintain strong, professional relationships with clients through proactive communication and performance transparency.
• Anticipate client needs and provide strategic insight to enhance partnership value.

Leadership & Talent Management

• Proactively manage staffing needs, including workforce staffing analysis, job description development, recruiting, interviewing, hiring and onboarding.
• Address performance concerns promptly and effectively, ensuring appropriate documentation and in compliance with Firm policies.
• Strengthen and develop existing staff through coaching, mentoring and performance management.
• Ensure smooth onboarding and comprehensive training for all new hires, including systems training, policy review, and structured check-ins.
• Confirm thorough SOPs available and maintain ongoing updates as needed
• Identify and coordinate necessary training initiatives (e.g., Excel, case management systems, client platforms).
• Foster high morale through ongoing motivational tools such as recognition programs, spotlights, awards, team initiatives and celebration of achievements.

Succession Planning

• Maintain a documented succession plan identifying a minimum of two potential successors.
• Define development plans for successors and monitor readiness on an ongoing basis.

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