Customer Services Associate​/Dorm

Join to apply for the Customer Services Associate / Dorm role at XBP Global

XBP Global is a workflow automation leader that leverages decades of industry experience, global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.

• Valid Driver License – Must be able to drive a cargo van, golf carts and Transit Van
• Must be able to work Monday thru Saturday 8am to 6pm and Saturday’s 11am to 3pm – shifts will vary from 8am to 1pm or 1pm to 6pm and Saturday 11am to 3pm
• Must be able to deal with high volume shipments from all courier
• Operate mailing and shipping & receiving
• Operate mail equipment, golf carts
• Order supplies and update employee lists
• Pick-up and deliver mail, parcels, to customers
• Lift large bundles of mail, overnight packages and shipments
• Handle time-sensitive material like confidential, urgent packages
• Provide courier & messenger services
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business procedure guidelines
• Take direction from supervisor or site manager
• Participate in cross‑training
• Maintain all logs and reporting documentation; attention to detail
• Adhere to all safety procedures

Perform other tasks as assigned.

• High school diploma or equivalent (GED) preferred but not required
• Minimum of six months customer service related experience required
• Minimum of six months related experience preferred
• A valid driver license with good driving record required
• Keyboarding and windows environment PC skills preferred
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Lifting up to 55 pounds
• Standing for long periods of time
• Significant walking

The pay rate for this position starts at $13.00/ hr; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, , , ,  or  We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.