Tennis Retail Associate

Job Title:

Tennis Retail Associate Department:
Racquets

Reports To:

Tennis Shop Supervisor & Racquets Operations Manager Position Summary The Tennis Retail Associate provides exceptional retail and member service within the Club's Tennis Shop while supporting the daily operations of the Racquets Department. This position assists members and guests with merchandise selections, purchases, special orders, Tennis and Pickleball programming information, lesson and court reservations, and other Racquets-related needs while maintaining an organized, welcoming, and visually appealing retail environment.

Reporting to the Tennis Shop Supervisor and Racquets Operations Manager, the Tennis Retail Associate maintains knowledge of Tennis and Pickleball programs, tournaments, events, merchandise, and Club services to provide accurate and personalized assistance to members and guests. This position supports merchandising, inventory, trunk shows, special shopping events, retail transactions, and general Tennis Shop operations while consistently demonstrating professionalism, initiative, attention to detail, and exceptional Club service.

Essential Responsibilities Member & Guest Service Provide warm, professional, personalized, and attentive service to members and guests.

Greet and acknowledge members and guests entering the Tennis Shop.

Create a welcoming, comfortable, and enjoyable shopping experience.

Assist members in identifying merchandise that meets their individual needs and preferences.

Recommend appropriate merchandise based on quality, value, functionality, style, and intended use.

Maintain knowledge of Tennis and Pickleball merchandise to confidently answer member questions.

Anticipate member needs and provide proactive assistance whenever possible.

Follow up with members regarding special orders and other retail requests.

Respond promptly and professionally to member inquiries.

Answer telephone calls according to established Club standards.

Direct questions outside the scope of the position to the Tennis Shop Supervisor or appropriate Racquets associate.

Maintain patience, courtesy, professionalism, and discretion in all member and guest interactions.

Build positive relationships with members through consistent and personalized service.

Retail Sales Assist members and guests with retail purchases.

Determine member needs and recommend appropriate merchandise.

Explain product features, quality, value, and appropriate use.

Maintain current knowledge of available merchandise, brands, styles, sizing, and products.

Assist members with apparel, footwear, Tennis and Pickleball accessories, and other available merchandise.

Accurately process member purchases through the Club's point-of-sale system.

Verify transaction information prior to completion.

Properly package and gift-wrap merchandise as requested.

Maintain confidentiality regarding member account information.

Assist with exchanges and returns according to established procedures.

Communicate unusual merchandise or transaction concerns to the Tennis Shop Supervisor.

Support retail promotions and sales initiatives.

Identify opportunities to enhance the member's retail experience without creating a high-pressure sales environment.

Special Orders Assist members with special merchandise orders.

Research product availability through approved vendor and online resources.

Place approved special orders through B2B vendor sites, online platforms, or email.

Accurately record member information, product details, sizing, quantities, and other order requirements.

Confirm order information before submission.

Monitor outstanding special orders.

Follow up with vendors when appropriate.

Communicate order status and expected availability to members.

Notify members promptly when special-order merchandise arrives.

Verify received merchandise against the original order.

Communicate discrepancies, delays, or unavailable products to the Tennis Shop Supervisor.

Maintain organized records of outstanding and completed special orders.

Merchandising & Shop Presentation Assist with maintaining attractive, organized, and visually appealing merchandise displays.

Fold, straighten, organize, and replenish merchandise throughout each shift.

Maintain a pristine and professional Tennis Shop appearance.

Assist with creating new and engaging retail displays.

Ensure merchandise is appropriately arranged and easily accessible to members.

Assist with seasonal merchandising changes and promotional displays.

Maintain organized apparel, footwear, accessories, and…