Inside Sales Representative; Warranties

Inside Sales Representative (Home Warranties)

Key Responsibilities

• Handle inbound and outbound calls to prospective customers interested in home warranty services.
• Educate and consult homeowners on the benefits, coverage options, and pricing of our warranty plans.
• Follow a structured sales process to drive high conversion rates and meet or exceed sales goals.
• Qualify leads, understand customer needs, and recommend the best warranty solution.
• Maintain accurate records of customer interactions in CRM systems (e.g., Salesforce, Hub Spot).
• Overcome objections and use consultative selling techniques to close sales.
• Collaborate with Marketing and Sales Leadership and peers to continuously improve scripts, strategies, and processes.
• Stay informed on product updates, promotions, industry trends, and competitors.
• Uphold excellent customer service standards to foster long‑term customer satisfaction.

Requirements

• 5+ years of inside sales, call center, or telesales experience (home services, insurance, or warranty sales preferred).
• Proven ability to meet and exceed sales targets in a fast‑paced environment.
• Strong phone presence, active listening, and consultative selling skills.
• Proficiency with CRM software (Salesforce, Hub Spot, or equivalent) and Microsoft Office (Excel, Word).
• High energy, resilience, and a competitive, goal‑oriented mindset.
• Excellent verbal and written communication skills.
• Ability to work flexible shifts, including some evenings and weekends, if needed.

Preferred Qualifications

• Experience selling home warranties, home services, insurance, or real estate‑related products.
• Knowledge of basic home systems (HVAC, plumbing, appliances) a plus.
• Bilingual (English/Spanish) is a plus.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Insurance

Location:

Boca Raton, FL

Salary: $115,000 - $135,000