Member Services Representative; CORP

Member Services Representative (CORP)

MDVIP – Boca Raton, FL. Corporate Office Based.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industries:
Wellness and Fitness Services.

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary‑care physicians. The program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

The Member Services Representative professionally assists with membership inquiries and service requests from MDVIP members, MDVIP‑affiliated physicians and staff, and internal teams. The role provides accurate information and timely follow‑through for requests that require extensive research and response.

• Respond to member and physician inquiries and concerns via telephone, e‑mail and written correspondence.
• Support structured outbound calling campaigns to assist affiliated practices and member retention efforts.
• Process new member applications, invoices, receipts, cancellations, reinstatements and other administrative tasks.
• Accurately document all phone calls and activities in the member’s record.
• Research and resolve member issues and develop appropriate solutions.
• Provide information to members and physician offices regarding Flexible Spending Account reimbursement inquiries.
• Assist members and physicians with MDVIP general website and app support.

• Consistently exhibits an understanding of MDVIP policies and procedures to ensure accurate information is conveyed and documented.
• Maintains a professional, positive and service‑oriented approach when handling all inquiries.
• Achieves satisfactory or higher quality monitoring scores and meets established metrics.
• Demonstrates organizational values and adheres to departmental policies and expectations regarding dependability and schedule adherence.
• Exhibits strong communication skills and articulates concisely.
• Displays professional telephone etiquette and ability to use advanced phone systems.

• High school diploma or GED.
• One (1) year of related experience and/or training, such as prior customer service in a call‑center environment or other business/administrative experience.

• Associate degree.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.

• Be part of a mission‑driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast‑paced environment.
• Competitive compensation: attractive base salary complemented by performance‑based incentives.
• Comprehensive benefits: health, dental, vision insurance and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other protected status.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.

Our compensation reflects the cost of labor across appropriate U.S. geographic markets. Pay is based on multiple factors including location and candidate qualifications. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. This program is not guaranteed, and payments are dependent upon individual and business unit performance. The role offers comprehensive benefits, including medical, dental, vision coverage, flexible spending account, health savings account, dependent care flexible spending account, life insurance, disability income protection, employee assistance program, 401(k) retirement plan, vacation, paid holidays, personal time and paid sick leave as required by law.