Specialist, Field Support Sol- Trainer

About the Role

Provides comprehensive training, technical seminars and field ride‑withs within the Service Division. Accountable for developing, administering and presenting comprehensive technical training to field service employees on all existing and future contracted products sold by Canon USA, including all Canon Enterprise and Production Technology Solutions products and any third‑party identified products (e.g., HP, Fiery). In addition, the Field Support Solutions Specialist actively provides on‑the‑job training through ride‑withs to support the current service, spares, and dispatch standards.

Location:

must live within a reasonable commuting distance to Boca Raton, FL to adequately execute your job responsibilities.

Performs technical and non‑technical seminars and OJT training sessions in the field to improve the KPI’s of technicians and branch performance.

• Assists with deployment, roll‑out, and implementation of major account installs during peak time periods.
• Participates and contributes in technical information sessions.
• Creates, updates, and distributes technical seminar content and OJT reports to target individuals and branches.

• Bachelor’s degree in a relevant field or equivalent experience, plus 3 to 5 years of related experience.
• Degree in a related field preferred.
• Strong communication, presentation, and organizational skills.
• Knowledge of PC and/or Mac applications.
• Experience working with end users in a support and/or training capacity desirable.
• Canon Technical Training Course certifications for products related to the iRADV/IR/IRC/IP/CLC product line.
• Technical proficiency with Canon or equivalent office imaging industry.

Base salary range: $54,460–81,550 annually.

Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and Latin America. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., ranks in the top‑10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

We are a phenomenal team working collaboratively toward common goals, driven by our mission of exceeding customer expectations, enriching local communities and staff lives, and fostering innovation. Our employees value integrity, respect, empowerment, and making a difference.

Competitive compensation and benefits, including medical, dental, vision, 401(k), profit sharing, success sharing, educational assistance, recognition programs, and vacation.

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual welcomed based on job function)
• Volunteer opportunities to give back to the local community
• Swag! A Canon welcome kit and official merchandise you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

We comply with all applicable federal, state, and local laws. You must be legally authorized to work in the United States; we do not offer visa sponsorship. All qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.