Call Center Appointment Setter

State Wide Home Improvement is hiring confident, motivated Appointment Setters for our growing call center team. You will answer inbound inquiries and make outbound follow-up calls to homeowners, identify their project needs, and schedule qualified appointments for our sales team.

This is a sales-driven opportunity where persistence directly influences your success and earning potential.

Sales resilience matters:
You must be comfortable facing repeated rejection, confidently working through objections, and turning initial "no" responses into "yes" and booked appointments - all while staying upbeat, professional, and respectful.

• $15-$18 per hour based on experience, plus uncapped commission
• Higher starting pay may be available for qualified bilingual English/Spanish candidates
• Health, dental, and vision insurance
• Paid training and ongoing coaching
• Qualified inbound and outbound customer opportunities
• Performance incentives and advancement opportunities
• Supportive, goal-driven team environment

• Answer inbound calls and respond to homeowners who have requested information
• Make outbound calls to prospective, previous, and existing customers
• Follow up with web inquiries, unsold opportunities, and qualified leads
• Build rapport, identify project needs, and explain our services professionally
• Schedule and confirm qualified in-home appointments for the sales team
• Confidently work through objections, reframe concerns, and turn initial "no" responses into "yes" and booked appointments
• Meet individual and team call, appointment, and performance goals
• Maintain accurate customer records, dispositions, and follow-up notes

Employees work four weekdays plus every Saturday.

• Weekday shifts:
  Monday-Friday, 12:0 PM-9:0 PM
• Saturday shift: 10:0 AM-6:0 PM
• One weekday off each week
• Saturday availability is mandatory
• This position is fully in office and is not remote or flexible

• Confident, friendly, and persuasive phone presence
• Comfortable handling both inbound and outbound calls
• Motivated by goals, competition, and commission
• Persistent through repeated rejection and motivated to overcome objections and convert initial "no" responses into "yes"
• Reliable, coachable, organized, and team-oriented
• Able to thrive in a fast-paced call center environment
• Available to consistently work the complete required schedule

Previous appointment-setting, call center, sales, telemarketing, or customer-service experience is preferred, but not required. Paid training is provided. Bilingual English/Spanish candidates are strongly encouraged to apply.

• Answer inbound calls and respond to homeowners who have requested information
• Make outbound calls to prospective, previous, and existing customers
• Follow up with web inquiries, unsold opportunities, and qualified leads
• Build rapport, identify project needs, and explain our services professionally
• Schedule and confirm qualified in-home appointments for the sales team
• Confidently work through objections, reframe concerns, and turn initial "no" responses into "yes" and booked appointments
• Meet individual and team call, appointment, and performance goals
• Maintain accurate customer records, dispositions, and follow-up notes

• Weekday shifts:
  Monday-Friday, 12:0 PM-9:0 PM
• Saturday shift: 10:0 AM-6:0 PM
• One weekday off each week
• Saturday availability is mandatory
• This position is fully in office and is not remote or flexible

• Dental insurance
• Health insurance
• Paid training
• Vision insurance

$15 to 18 Per Hour